Service Design Lead

We are currently looking for Service Design Lead for our UAE operations with the following Skill set and terms & conditions. 

TECHNICAL SKILLS & KNOWLEDGE

Proven experience in service design, journey mapping, service blueprinting, and experience strategy.

Skilled in facilitation, co-creation, and stakeholder engagement.

Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.

Strong understanding of service design systems and frameworks.

Familiarity with Agile and cross-functional service development.

Experience conducting user research, service prototyping, and usability testing.

PREVIOUS EXPERIENCE

4–8 years of experience in service design or related fields.

Experience leading complex, cross-channel service projects from discovery to delivery.

Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).

Prior experience working in multinational and dynamic organizations.

Strong portfolio showcasing service design outcomes and impact.

Joining time frame: 2 weeks (maximum 1 month)