Service Engineer

Abu Dhabi, United Arab Emirates (On-site)

Trending

Job Description

To provide service and support for Emerson products, including maintenance services, diagnostics, installation and commissioning, start-up and problem resolution.

Perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer happiness.

Your role responsibilities will include, but not be limited to, the following:

• Perform routine maintenance tasks in accordance with customer requirements
• Provide recommendations to the customer on product or solutions, improvements and system health checks
• Take ownership of service project activities coordination
• Carry out start-up/installation/commissioning, fault analysis and repairs on Emerson products, including investigation of problems being experienced at customer sites
• Assist Sales Engineers in the demonstration of the products to potential customers to provide mentorship in product application and after-sales service and proactively promote service
• Develop and implement product/system configuration changes at site to meet customer requirements
• Provide on-site the job customer instruction in the application, maintenance and operation of products
• Be available as required to support the on-call rotation
• Align with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures

Service Engineer :

To provide service and support for Emerson products, including maintenance services, diagnostics, installation and commissioning, start-up and problem resolution.

Perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer happiness.

Your role responsibilities will include, but not be limited to, the following:

• Perform routine maintenance tasks in accordance with customer requirements
• Provide recommendations to the customer on product or solutions, improvements and system health checks
• Take ownership of service project activities coordination
• Carry out start-up/installation/commissioning, fault analysis and repairs on Emerson products, including investigation of problems being experienced at customer sites
• Assist Sales Engineers in the demonstration of the products to potential customers to provide mentorship in product application and after-sales service and proactively promote service
• Develop and implement product/system configuration changes at site to meet customer requirements
• Provide on-site the job customer instruction in the application, maintenance and operation of products
• Be available as required to support the on-call rotation
• Align with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures

Who you are:

• Associate-level certification for all services the individual is performing at the site
• An understanding of Control & Instrumentation theory including control loop configuration
• Sound knowledge of Emerson products
• This role is passionate about products and services at industrial process plants. Travel and work in customer sites are required, including international travel.

What do I need to be considered for this role?

• Bachelor’s Degree in an Engineering field (including control engineering, computer science, or electronics, etc.)
• Good in English, plus any specific local language requirements

Preferred Qualifications that Set You Apart:

• Knowledge and experience of automation and control systems in process industries, typically with 2-4 years’ experience in related areas.
• Good verbal and written communication skills
• Driver’s License preferred.

Our Offer to You:

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson .

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Job Info

• Job Identification 24006404
• Job Category Customer Service and Support
• Posting Date 06/14/2024, 08:52 AM
• Apply Before 06/28/2024, 08:52 AM
• Job Schedule Full time
• Locations PO Box 105958, Abu Dhabi, AE (On-site)

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