Service Manager

Join Our Team at XPeng - Redefining the Future of Mobility

Are you ready to shape the future of automotive innovation with XPeng , a leading force in electric vehicle technology XPeng is revolutionizing the automotive industry with cutting-edge designs and advanced technological solutions. We are seeking a dynamic and experienced Service Manager to lead our service operations and be part of our mission to lead the way towards sustainable transportation solutions.

As the Service Manager , you'll play a pivotal role in ensuring exceptional customer experiences and driving service excellence across all touchpoints. Join us in our journey to redefine mobility and create a sustainable future for all.

Key Responsibilities:

• Team Development: Challenge and develop the service team, motivating each member to reach their ultimate potential and contribute to the overall success of the business.
• Customer-Centric Approach: Lead the team in delivering exceptional experiences to customers, focusing on customer satisfaction and building a future-proof business.
• Strategic Leadership: Implement service strategies and goals into daily operations, serving as the voice of service within the workshops and management.
• Innovation: Identify opportunities to introduce innovation in service operations, driving continuous improvement and staying ahead of industry trends.
• Operational Oversight: Supervise Technical, Training, Warranty, PDI Department ensuring adherence to correct processes and standards.
• Brand Ambassadorship: Act as a representative for the team and the XPeng brand, embodying the values and spirit of the Service department.
• Resource Planning: Plan and set service objectives, efficiently distributing tasks and resources among team members for future expansion.
• Quality Management: Ensure compliance with quality standards and manufacturer requirements, implementing measures to improve quality and quantity targets.
• Cross-Functional Collaboration: Promote collaboration with other departments, applying specialist knowledge to enhance overall service operations.
• Continuous Improvement: Conduct audits of workshops, identify areas for improvement, and prepare action plans to enhance customer satisfaction and productivity.
• Reporting and Relationship Management: Prepare monthly reports for stakeholders and maintain good relations with principles to ensure consistent customer experience across all locations.

Requirements:

• Bachelor's degree in business administration, Engineering, or related field.
• Proven experience in automotive service management, with a focus on electric vehicles preferred.
• Strong leadership skills with the ability to inspire and motivate teams towards achieving service excellence.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Knowledge of service promotion measures and quality management principles.
• Proficiency in utilizing tools and systems for administrative processes.
• Ability to conduct audits, analyse data, and implement action plans for improvement.
• Commitment to maintaining consistent customer experience across all locations.

Join us and become an integral part of shaping the future of mobility with XPeng . Together, let's drive innovation forward and redefine the automotive landscape. Apply now to be part of this exciting journey!