Service Quality Controller

BG Global is partnering with a leading provider of precision machinery solutions tailored for the jewelry manufacturing industry. Renowned for their technical innovation and customer\-first approach, the company is seeking a Service Quality Controller to ensure consistent service standards, drive process improvements, and enhance customer satisfaction.

Key Responsibilities

\- Monitor daily service activities to ensure compliance with quality standards, SOPs, and SLAs.

\- Conduct service quality audits and analyse KPIs and customer feedback.

\- Identify gaps and implement corrective and preventive actions.

\- Prepare concise quality reports for management review.

\- Handle service\-related customer concerns and ensure timely resolution.

\- Work closely with operations and customer support teams to support continuous improvement and compliance.

Requirements

\- Bachelor’s degree in Business, Operations, or a related field.

\- 2–5 years of experience in service quality, QA, or operations.

\- Strong analytical, reporting, and problem\-solving skills.

\- Customer\-focused with good coordination and communication abilities.

\- Quality / Six Sigma certification is a plus.

Benefits

\- Attractive Salary + Benefits

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