Shift Incharge/Cafe Supervisor

Operations & Service

• Supervise daily café operations, ensuring consistent service and product quality.
  




• Support café opening and closing procedures, including cash handling.
  




• Ensure adherence to health, safety, and hygiene standards.
  




• Manage inventory, stock rotation, and supplier coordination.
  

Team Management

• Assist with staff scheduling, attendance, and performance tracking.
  




• Support training and development of new team members.
  




• Motivate and guide baristas and service staff to maintain high morale.
  

Customer Experience

• Ensure every guest receives prompt and friendly service.
  




• Handle customer complaints or feedback with professionalism.
  




• Build relationships with regular customers and enhance brand loyalty.
  

Sales & Reporting

• Assist in achieving sales targets and cost control objectives.
  




• Monitor daily sales reports and provide insights to management.
  




• Suggest improvements to increase revenue and efficiency.
  

Requirements

• Minimum 2–3 years of experience in café, coffee shop, or restaurant operations.
  




• Strong leadership, communication, and problem-solving skills.
  




• Knowledge of café operations, POS systems, and cash management.
  




• Good understanding of hygiene, food safety, and customer service standards.
  




• Basic computer literacy (MS Office / POS Software).
  




• UAE experience preferred.