Spa Supervisor

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

We need a Spa Therapist to keep our spa flowing smoothly.

As one of our hotel’s greatest assets, we’re looking for passionate people to maintain the sense of health and hush in our spa. First and foremost, we’re looking for a Spa Therapist with a great deal of wellness knowledge – people who can recommend our premium products.

Key Responsibilities

Spa Operation:

• Ambience, special touches and guest interaction are reviewed and corrected whenever they do not meet the required standards.
• All materials and supplies needed to operate to the required standards are available without interruption.
• The Spa’s operational and financial figures are reported punctually and accurately
• The spa generates sufficient client feedback to provide relevant and reliable guest satisfaction data.
• The Spa’s operations manual is frequently reviewed and updated. All aspects of manuals are implemented and monitored.
• Regular communication in the form of conference calls, meetings and workshops with relevant personnel is in place.
• All business units receive an appropriate number of visits per year to support business performance.

Business unit performance with maximum profitability.

• All business has an annual budget and follows up on their business performance against the budget a regular basis.
• All unit managers analyze their P&L statements and take appropriate action to positively impact on their results.
• National and local promotions are developed and implemented and monitored to enhance revenue.
• Spa capacity (Facilities, therapists) are scheduled to achieve maximum utilization.
• All spas realize sales potential through effective visual merchandising and appropriate training activities.
• All products and treatments are priced to sell and are in relation to each spa’s client base

Relationships with all business partners are maintained and nurtured to mutual benefit.

• Each business partner is pro-actively contacted and if appropriate met regularly to ensure their satisfaction and concerns can be handled effectively.
• Spa supervisor attends relevant regular host hotel meetings to ensure the spa is integrated in the day-to-day as well as medium planning of the hotel operation.
• Spa Supervisor liaise regularly with the relevant host hotel department’s to maximize capture rates.
• Suppliers view MSpa as a fair business partner. Doing business with MSpa is a win-win proportion.
• Business associations seek MSpa participation and involvement in their activities.

The MSpa Brand integrity is reinforced within all interactions and business units.

• The MSpa Core Values are reflected in the way all MSpa employees conduct 
• themselves.
• All existing and future facilities, products and treatments reflect the core values.
• Annual business plans following the company standard are prepared for the whole company and each spa outlining their business strategies for the coming 12 months.
• Guest feedback, industry trends and competitor research is analyzed shared on a regular basis with the Executive Committee.
• Brand positioning research is to be implemented and maintained.
• Collateral for individual spas and promotions is available in good time.

MSpa employees are continually developed and challenged to maximize their potential.

• All employment decisions follow the MSpa recruitment guidelines.
• Spa Supervisor and Assistant Spa Operation managers have access to career development and guidance.
• Spa Supervisors and Assistant Spa Operation managers performance is closely monitored. Guidance and coaching is provided pro-actively on a regular basis.
• An effective succession planning and mentoring scheme is in place to support individual growth and company expansion
• To have a complete understanding of and adhere to the company’s policy and procedure

To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety

To report for duty punctually and wear the correct uniform with the name badge at all time

To carry out the other duties as assigned by the management team

To establish good relationship and rapport with guests and colleagues

To ensure the cleanliness and hygiene in work areas

#LI-MH1

• At least 3 years’ experience as Senior Spa therapist  in 5 stars spa
• 2 years multi unit experience
• Spa therapy knowledge, presentation skill
• Keen on P&L
• Strong verbal and written communication skills:  English Language
• Excellent interpersonal skills
• Professional grooming 
• Self-motivated
• Knowledge of current spa trends, industry and philosophy (balance, relaxation, unity, and a healthy lifestyle)