Specialist, Digital & Analytics Solutions

JOB PURPOSE:
Collaborate in elevating the analytics and automation landscape, contributing to meticulous planning,
execution, and customization of AI-driven programs, robotic process automation, and other cutting-edge
technologies. Assist in optimizing operations, fuelling revenue growth, enhancing customer experiences, and
unlocking valuable insights. Provide specialized oversight within the Digital Analytics and Automation function,
promoting innovation, efficiency, and data-driven decision-making practices.

KEY ACCOUNTABILITIES:
Job Specific Accountabilities
Analytics and automation strategy development and implementation
• Collaborate in developing forward-thinking analytics and automation strategies aligned with business
and digital transformation goals.
• Assist in evaluating current analytics and automation capabilities, understanding tools, processes, and
data sources, and supporting strategies for adopting emerging analytics methodologies and AI
solutions.
Solution development and lifecycle management
• Manage in-house development efforts for analytical and automation solutions across diverse business
domains.
• Oversee solution design, development, testing, and maintenance, ensuring that analytical and
automation solutions remain adaptable to evolving business needs.
AI and machine learning innovation
• Aid in identifying, prioritizing, and developing AI and machine learning solutions that drive revenue
generation, operational cost optimization, improved customer experiences, practical insights, and
enhanced business performance.
Web design and development
• Manage the design and development of user-friendly web solutions across various platforms.
• Ensure web solutions adhere to industry standards and trends, delivering cutting-edge applications.

Dashboard development and implementation
• Review and lead the development of required dashboards and high-level reports, ensuring alignment
with business needs and digital objectives.
• Ensure business users have access to timely and relevant information for informed decision-making.
Emerging technologies integration
• Participate in assessing the feasibility and potential of emerging technologies, such as RPA,
augmented reality, and digital twins, to enhance operational processes and drive innovation.
• Support the seamless integration of emerging technologies into existing processes in coordination
with relevant teams.
Collaboration with other digital and cybersecurity functions
• Collaborate with the Technical Solutions and Corporate Solutions teams to align on application design
and enhance UI and UX elements for improved usability and efficiency.
Vendor management
• Assist in the selection of vendors and contract negotiations, ensuring terms and SLAs align with
organizational goals.
• Support vendor performance monitoring and issue resolution, contributing to strong vendor
relationships and quality service delivery.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:
Minimum Qualification
• Bachelor’s degree in computer science, IT engineering or equivalent.
Minimum Experience & Knowledge & Skills
• 10 years of experience in analytics and digital solutions, including 5 years of experience in a
supervisory role