Specialist, Sales Effectiveness

To support the enhancement of sales effectiveness by developing and implementing sales strategies, monitoring performance metrics, and facilitating training and process improvements. The role ensures the optimization of sales operations, contributing to increased revenue generation, improved customer experience, and alignment with Daman’s business objectives.

Core Responsibilities:
•    Develop sales effectiveness programs, tools, and methodologies to drive efficiency and success.
•    Execute training programs and workshops to enhance the skills and capabilities of the sales team.
•    Implement standardized sales processes, ensuring consistency and compliance with company policies.
•    Monitor key sales KPIs, generate reports, and provide recommendations for performance improvement.
•    Draft reports and presentations on sales effectiveness initiatives, trends, and opportunities.
•    Conduct gap analyses to identify training and development needs for sales teams.
•    Liaise with sales managers and team leaders to assess operational challenges and propose solutions.
•    Adapt sales enablement tools and techniques based on evolving market dynamics and business requirements.
•    Provide ongoing support to sales teams, ensuring they have the necessary resources and information to succeed.
•    Assure the seamless integration of sales support systems and CRM platforms.
•    Design and refine sales scripts, guidelines, and customer engagement strategies.
•    Report on the impact of sales effectiveness initiatives and recommend enhancements for continuous improvement.

Quality & Excellence Management:
•    Ensure that sales processes adhere to internal policies, regulatory requirements, and best practices.
•    Coordinate with quality assurance teams to identify performance gaps and recommend corrective actions.
•    Develop continuous improvement initiatives to enhance the efficiency and effectiveness of sales operations.
•    Monitor the quality and consistency of sales-related communications and customer interactions.
•    Assess sales tools and methodologies for relevance and effectiveness, recommending updates as needed.
 

Preferred Educational Qualifications and Professional Certifications
•    Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field.
•    Master’s Degree in Business Administration, or a related field is preferred. 
•    Professional certifications in Sales Effectiveness, CRM, Performance Management, or equivalent are advantageous.

Experience    
•    A minimum of 2-4 years of experience in sales effectiveness, sales operations, or sales performance management, preferably within the insurance or healthcare sector.