Sr. Specialist Rider Quality & Compliance

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's On Your Plate?

• Develop and continuously improve regional SOPs and quality control standards for rider performance, safety, and brand compliance.
• Lead regional programs focused on rider hygiene, professionalism, and vehicle condition.
• Act as the main point of contact for local rider quality teams in all MENA markets.
• Design & rollout regional initiatives & strategic projects (e.g. Rider behaviours, box/hygiene checks, uniform compliance audits).
• Support markets in setting KPIs and performance targets, and ensure consistency in execution and reporting on rider quality score.
• Deliver regular dashboards, insights, and executive summaries for senior leadership.
• Create tools (checklists, audit trackers, penalty logs), analyze data & identify market trends and propose corrective actions.
• Design and support the implementation of training programs for patrollers and quality field teams.
• Collaborate with regional stakeholders - Rider Supply, Dispatch, Legal, Rider Engagement, Cx, Product and Comms.

What Did We Order?

Experience & Background

• 4+ years in logistics, field operations, quality assurance, or compliance—preferably in a last-mile delivery or mobility environment.
• Proven experience in regional coordination or managing multi-market programs is a must.
• Exposure to field enforcement or operational excellence frameworks.

Skills

• Excellent stakeholder management and project coordination skills.
• Strong analytical skills: proficient in Google Sheets, Slides, and dashboarding tools.
• Exceptional communication skills—both written and verbal.
• Comfortable working in fast-paced, multicultural environments.

Languages

• Fluent in English. Arabic is a plus.