Sr. Specialist Subscription

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Role Summary

Analyze and optimize the subscription program for strategic growth and value proposition enhancement. Define and track key metrics for sustainable growth, while optimizing commercials across markets. Share market insights, implement innovative strategies, and improve data visibility for decision-making. Provide actionable insights, support business planning, and coordinate developments with stakeholders.

What’s On Your Plate?

• Own and optimize the subscription program’s P&L, analyzing financial performance, refining the business strategy, and driving commercial improvements across markets.

• Define and monitor North Star metrics and OKRs to ensure sustainable growth and strategic alignment across regions.

• Develop and enhance the subscription value proposition, informed by competitive benchmarking, customer feedback, and market dynamics.

• Drive cross-functional execution by coordinating with product, marketing, finance, ops, and sales teams to implement subscription initiatives effectively.

• Improve data visibility and reporting to enable faster, more accurate decision-making and align teams with real-time performance insights.

• Extract actionable insights from data analytics and stakeholder feedback to improve user and partner experience, boosting retention and satisfaction.

• Support strategic planning by contributing to annual and long-term business plans and advising senior leadership with data-backed recommendations.

• Lead go-to-market efforts for new feature launches (e.g. Apple Pay) and commercial changes (e.g. pricing, MOV), ensuring smooth rollout and alignment.

• Continuously benchmark and evolve the subscription program by comparing with local and international models, identifying innovation and improvement opportunities.

   

What Did We Order?

Experience

• Analytical and Strategic Background: Minimum 3 years of experience in quick commerce, e-commerce, or management consulting. Must have strong acumen in finance; P&L analysis, budgeting, and business impact analysis.

• Technical Proficiency: Proficiency in BigQuery, SQL, Tableau and Looker is a must have. Knowledge of Google Suite, especially Google Sheets and Google Slides, is highly desirable.

Competencies

• Advanced Presentation and Storytelling Skills: Exceptional ability to craft and deliver compelling presentations using data storytelling, specifically tailored for senior executives using Google Slides

• Project Management Skills: Strong capabilities in managing multiple projects simultaneously, ensuring accurate and timely inclusion of data in reports, and adhering to PMO responsibilities

• Interpersonal and Influence Skills: Excellent communication skills with the ability to build relationships and influence stakeholders at all levels, facilitating cross-functional collaboration

• Analytical Thinking and Problem-Solving: Highly analytical problem-solving approach, capable of generating actionable insights & leading initiatives within a dynamic environment

• Leadership and Accountability: Ability to guide less experienced colleagues, taking accountability for ongoing activities or project components within a broader strategic framework