Store Manager | Retail | ACE Sheikh Zayed Road | Al-Futtaim Dubai

Store Manager | Retail | ACE Sheikh Zayed Road | Al-Futtaim Dubai

As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.

Store Manager | Retail | ACE Sheikh Zayed Road | Al-Futtaim Dubai | Apply Now

Key Role Accoutabilities:

Customer Service

Has a REAL customer focus: establishes & communicates customer goals and targets while ensuring the highest quality service and results for customers, articulates a strong understanding of customers’ needs and does significantly more than required.
Acts as a role model for all employees by focusing business strategy on providing exceptional service and improving customer satisfaction.
Ensures that all elements of ‘Customer Service’ are at the forefront of store team and constantly strives to improve.

Store standards & Displays

Ensure that all implementation at store level is completed to agreed high standards, whatever the subject matter and that escalation channels are in place and are understood by all store teams. Develops and executes all aspects of ‘retail basics’, including: on-shelf availability; clear shelf edge pricing; overall store standards; exceptional customer service together with outstanding “queue management”.
The JH must always maintain the brand integrity through corporate display standards and is responsible for ensuring the display reflects and supports the product suitability for the promotional calendar

Stock Availability

To liaise with the buyers / Operations Manager regarding product variety / quality and ordering levels providing feedback where necessary.
Minimise missed opportunities. Maintaining 95% in-store product availability on 2500+ ‘A’ lines (approx 65% of sales)

Deployment of Resources and Administration

Required to oversee the deployment of resources and to constantly challenge his team to utilise all resources to the maximum effectiveness. Improve operational cost effectiveness by ensuring the best deployment of material, financial and human resources and by communicating with subordinates for clear understanding of accountabilities, objectives / targets and measures.

Human Resource Management

With the assistance of the HRBP the JH will fulfil recruitment function where required, To ensure that all employees are fully trained and developed to a required standard to ensure effective staffing and levels of internal and external customer service are achieved.
Identify candidates with career growth potential and will initiate advancement for those candidates through the correct channels.
Promote effective management – by sound personal guidance and advice to subordinates.
Motivates subordinates to the highest level of achievement by sound leadership and example.
Responsible for ‘People Development’ and succession planning with a special emphasis on the development of Assistant store managers and SSA’s.

Monitoring & Control

Through delegation and supervision the JH is ultimately responsible for ensuring compliance with the company policies and procedures. The JH will be responsible for ensuring his teams develop self-checking as a normal part of their daily routine. Fulfil the company objectives through the monthly review of performance against plan, by prompt action to resolve variances.
Ensure the effective implementation of Group & Business Administrative policy and procedures, in collaboration with the Regional Admin & Compliance Manager and maintain high operational store standards, processes and systems in accordance with the approved Group and brand policies. Ensure that proper management of all store functions are maintained & implemented, which will contribute to the efficient and coordinated operation of the store as a whole. (Includes compliance with all SOP’s).
Continuous review of costs/expenses of store consumables/stationeries etc. to ensure they are in-line with the budget parameters.
Review and respond on internal store Audit reports and implement necessary corrective action required

Cooperation and Teamwork

Works closely with the Regional Team to ensure the optimal range presentation is available in store.
Plays a vital role in co-ordinating, with the Logistics Manager all activities associated with store and customer deliveries.

Person Specific:

Education: Diploma/ Bachelo’s Degree
Experience: Minimum 3+ years experience as Store Manager within retail business

Don’t miss out on thisn’t m exciting opportunity – apply now at dubaiofferz.com