Student Affairs Partner ( Abu Dhabi)

Purpose: Serves as the single point of contact for all student inquiries, requests, and
complaints related to the Program.

The program supports students academically, culturally, and socially.
Through a structured framework that ensures a successful transition and
experience overseas.

Program plays a key
role in developing globally minded graduates who return with the skills and
exposure needed to contribute to the UAE’s national priorities.

Position Purpose

The Student Affairs Partner serves as the
primary point of contact for all student -related inquiries, requests, and
concerns under the Program. This role ensures a smooth and responsive student
experience by managing communications, resolving cases efficiently, and
providing continuous support to students throughout their academic journey. The
candidate also plays a key role in maintaining accurate student data and
ensuring compliance with established service standards and policies.

Key Responsibilities

Student Support & Case Management

·       Serve as the first point of
contact for all student inquiries, requests, and complaints related to the
Program.

·       Work with students based in the
USA, Canada, Australia and New Zealand, and be able to work within the time
zones of these countries and be on call capacity.

·       Receive, log, triage, and
categorize cases in the Case Management System in line with defined workflows.
Address and resolve low -complexity cases and escalate high -complexity cases to
the team lead.

·       Monitor open cases to ensure
timely resolution within an agreed timeframe.

·       Communicate regularly with
students to provide updates, clarifications, and resolutions in a professional
and empathetic manner.

·       Ensure all interactions with
students are logged accurately in the system or assigned to tracker for audit and
reporting purposes.

Coordination & Communication

·       Collaborate closely with
internal team members, including advisors, mentors, finance and team leads, to
ensure effective case resolution.

·       Maintain clear communication
channels between students, Client staff, and service providers.

·       Participate in regular case
review meetings to identify trends, recurring issues, and opportunities for
process improvement.

·       Support orientation,
onboarding, and awareness sessions for new or returning students, ensuring
clear understanding of program guidelines and requirements.

Data Integrity & Reporting

·       Ensure accuracy and
completeness of student data within the case management and reporting systems.

·       Generate and maintain weekly
and monthly reports on case volumes, and resolution times.

·       Identify common issues or areas
of concern and provide input for service quality enhancements.

·       Support the development and
maintenance of standard operating procedures (SOPs) for case management.

Quality Assurance & Student
Experience

·       Promote a student -centered
approach in all interactions to ensure positive engagement and satisfaction.

·       Provide feedback and
suggestions for improving the student experience and communication
processes.

·       Uphold confidentiality,
professionalism, and data protection standards in all dealings with students
information.

Requirements

Qualifications & Experience

·       UAE National

·       2–4 years of experience in student services, academic
administration, or customer relations/customer -facing experience (preferably in
education).

·       Diploma or Bachelor’s degree in
Education, Communication, Business Administration, or a related field.

·       Experience working in
education, scholarship programs, or government entities is highly preferred.

·       Strong communication and
interpersonal skills, with a service -oriented approach.

·       Excellent organizational skills
and attention to detail.

·       Proficiency in MS Office and
familiarity with CRM or case management systems.

·       Fluency in English and Arabic
is required.

Key Competencies

·       Student -Centric Communication

·       Case Management and Problem
Solving

·       Coordination and Collaboration

·       Data Accuracy and Documentation

·       Time Management and
Prioritization

·       Professionalism and
Confidentiality