Supervisor

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

A Chloe Supersivor is an ambassador of the maison, in charge of welcoming every guests into the Chloé family. 

He/she supports the store manager in leading the team and supervising boutiques operations to ensure successful business; he/she acts as the boutique leader in the absence of the store manager. 

A Chloé Supervisor is: 

• A CLIENT CHAMPION 

o Leads the team to initiate and develop long-term relationships with clients 

o Monitors CRM targets for boutique and per stylists and helps the team to reach them 

o Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion 

o Supervises client database with consistent follow up of staff client books 

o Coordinates contact campaigns, gifting campaigns and other clients’ activations 

• AN OMNICHANNEL BUSINESS Promoter 

o Leads by example and supervises sales on the floor to improve business performance and customer service  

o Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance 

o Assists Store Manager in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with maison strategy  

o Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member 

o actively participates in commercial activities and proactively proposes new ideas to improve business  

O IS aware of local trading environment and competitors’ activities 

• A TEAM LEADER 

o Organizes energizing team briefings and ensures consistently high level of motivation  

o Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings 

o Shadows sales on the floor to coach the team and identify further individual training needs 

o Supports recruitment and induction of team  

o Leads by exemplarity, ensures good team spirit and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity and positive impact 

o Is an active member of management community: shares best practices, asks, provides support  

• AN OPERATIONS EXCELLENCE SUPERVISOR 

o Supervises impeccable boutique environment and teams grooming  

o Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment 

o Ensures implementation of all guidelines related to store and BOH management and sustainability 

o Supervises all stock management related tasks 

o Oversees compliance of established Richemont policies and standards 

 We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.

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