Team Leader

Job Summary:

The Team Leader is responsible
for managing kiosk sales operations, guiding a team of sales executives, and
implementing the achievement of sales targets for telecom products and
services. It involves managing day -to -day operations, enhancing the team's
morale, and providing a world -class customer experience at the kiosk.

 Key Responsibilities:

 Team Management & Leadership:

 Manage and guide a team of sales executives at the kiosk.

Train and mentor team members to enhance product
knowledge and sales skills.

Monitor individual and team performance, providing
coaching and feedback.

Motivate the team to meet and exceed sales targets.

Sales & Business Development:

 Drive kiosk sales of telecom products like SIM cards,
mobile plans, internet packages, and accessories.

Develop and implement strategies to drive customer
traffic and conversions.

Identify opportunities for cross -selling and upselling.

Ensure all sales activities align with company goals and
KPIs.

Customer Service & Relationship Management:

 Achieve high customer satisfaction through efficient
resolution of inquiries and complaints.

Develop a strong brand image through great service.

Resolve escalated customer issues and have them resolved
instantly.

 Operations & Compliance:

 Operate day -to -day kiosk operations, including inventory
management and POS transactions.

Ensure adherence to company procedures, telecom
regulations, and compliance procedures.

Maintain accurate records of sales, inventories, and
customer transactions.

 Reporting & Coordination:

 Generate and present daily/weekly sales reports and
performance feedback.

Coordinate operations with management, marketing, and
logistics teams.

Keep current with telecom products, prices, and market
trends.

Requirements