Team Leader, Finance & HR

JOB PURPOSE

This role will be responsible for the management, business analysis, and oversight of the service transformation portfolio, covering initiatives across the Retail and Business Banking Group (RBG), Wholesale Banking Group (WBG), and the contact centre, as well as oversight of initiatives focused on embedding a service transformation mindset.

JOB ACCOUNTABILITIES   

• Analyse business requirements, liaise with project team and produce functional specification document for addressing the requirements.
• Integrate and deploy new systems and products to ensure business sustainability and profitability.
• Responsible for delivery and implementation of new initiatives / changes in Enterprise Applications
• Evaluate the business requirements and identify any gaps together with high-level proposals for their resolution, workarounds, or changes in processes.
• Ensure any solutions proposed are realistic and within the agreed scope of the project.
• Participate in solution design with development to ensure the requirements are addressed. Ensure requirement traceability to facilitate tracking of requirements coverage.
• Should have strong knowledge and hands on expertise in Enterprise Applications domain and extensive knowledge of working in major projects.
• Demonstrate knowledge on operational experience in Finance, Reconciliation & HR processes and functional flow, with an in-depth of the Business/Operational process and guidelines.
• Should have strong knowledge on Finance (ERP F&O), HRMS, Learning Portal, Reconciliation applications
• Should have strong knowledge and ability to design AI-enhanced applications.
• Should have proficiency in workflow optimization using AI.
• Strong operations/branch business orientation and domain expertise to comprehend user requirements.
• Improve and simplify the business process and flows using existing capabilities.
• Ability to prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification documents as well as getting the sign-off from the appropriate client.
• Analyse the business requirements and translate it to technical and functional specification.
• Lead on requirement gathering workshops with different stakeholders.
• Ensure the business/operational objectives of the new business requirements are well defined via perform methodical business analysis.
• Follow the software development lifecycle from inception throughout design, engineering, testing and deployment. Serving as a liaison between various cross-functional teams that influence enterprise applications projects.
• Validate business requirements to align with business/operations needs as well as IT architecture and security standards.
• Facilitate non-functional and Integration requirements discussions and requirement definitions.
• Perform data migration / data setup requirement gathering and validations.
• Manage requirement traceability matrix to ensure the delivery coverage and quality.
• Align with testing squad for testing activities, test plan, scope and approach and review of test scenarios, test cases, test data, triage and manage defect, validate test result.
• Assist users in planning/executing UAT, analysing defects, and defining defects priority for fix delivery by development team.
• Prepare and review application training materials, conduct training sessions to bank users.
• Support production cutover and post-live support activities.
• Proactively communicate and collaborate between entities (i.e. internal users, technology team and application vendors) to analyse information needs and functional requirements and deliver the following as needed: Functional requirements, Business Requirements Document, Use Cases, GUI, Screen and Interface designs.
• Ensure vendor clarity on the points raised during the design, implementation and UAT.
• Perform as the liaison between the technology units, technology teams, support teams and/or application vendors.
• Maintain an overview of the infrastructure and users to constantly reassess the environment and rationalize them.
• Maintain relationships with application vendors for Enterprise Applications related delivery.
• Ensure uniform and cohesive monitoring applied across the relevant infrastructures.
• Assist the Group Lead, project manager and PMO in implementation, progress updates, plan reviews, scoping, and vendor discussions.

QUALIFICATIONS

• Graduate in Computer Science or Similar Discipline.
• Wide understanding in Enterprise Applications Domain.
• Strong knowledge on ERP F&O applications, preferably D365.
• Strong knowledge on HRMS & Learning Portals.
• Strong knowledge on Reconciliation systems.
• Strong knowledge on AI, Cloud & GenAI concepts.
• Good knowledge on Business/Operations process is desirable.
• Strong understanding of Secure Coding Standards.
• 7+ years in experience in similar job.
• Business oriented person with a deep technical background and strong understanding of the Enterprise Applications domain.
• Good experience in hosting application and services as Hybrid solutions on premise/cloud.