Team Leader - Housekeeping - Jumeirah Zabeel Saray

About Jumeirah and Jumeirah Zabeel Saray:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing's, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire.

The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad's Kids Club complete with splash park, performing art destination Zabeel Theatre and a collection of diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job:

• An exciting opportunity has arisen for Housekeeping Team Leader to join the Jumeirah Zabeel Saray. The main duties and responsibilities of this role
• Supervising and training housekeeping staff to ensure they understand their duties, adhere to hotel policies and procedures, and maintain high standards of cleanliness.
• Conducting regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, tidiness, and adherence to hotel standards.
• Managing inventory of cleaning supplies, linens, and amenities to ensure adequate stock levels and timely replenishment.
• Creating and managing work schedules for housekeeping staff, ensuring adequate coverage during peak times and adjusting staffing levels as needed.
• Ensuring that all guest rooms and public areas meet or exceed cleanliness standards set by the hotel, including cleanliness, orderliness, and proper presentation of amenities.
• Addressing guest concerns and requests related to housekeeping services promptly and effectively, ensuring guest satisfaction and retention.
• Assisting in the management of the housekeeping department budget by controlling costs, monitoring expenses, and optimizing resource utilization.
• Ensuring compliance with health, safety, and sanitation standards, including proper handling and disposal of cleaning chemicals, adherence to regulations, and implementation of safety protocols.
• Providing ongoing training and professional development opportunities for housekeeping staff to enhance their skills and performance.
• Collaborating with other hotel departments such as front office, maintenance, and food and beverage to ensure seamless guest experiences and efficient hotel operations.
• Generating regular reports on housekeeping performance, including cleanliness scores, guest feedback, and productivity metrics, and providing recommendations for improvement.
• Providing leadership and motivation to housekeeping staff, fostering a positive work environment, and promoting teamwork and excellence in service delivery.

About the Benefits

About you:

The ideal candidate for this position will have the following experience and qualifications:

• A high school diploma or equivalent 
• A minimum of 1-2 years of prior experience in a Team leader role within a recognized five-star hospitality establishment. 
• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage. 
• High proficiency in computer systems such as Microsoft Office, HotSOS, and Opera PMS. 
• Demonstrated expertise in customer experience  and a proven track record in effectively managing and driving guests experiences .

About the Benefits

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/him with one of the most luxurious brands in the hospitality industry.