Team Leader, Housekeeping - Villas

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Team Leader, Housekeeping - Villas  
( 8691 )

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

Supervises housekeeping attendants to ensure that guest rooms in a courteous, professional, efficient and flexible service consistent with the hotel and local authority Standards Policies & Procedures in order to maximize guest satisfaction.

Key Duties And Responsibilities 

• Carries out all assigned tasks in accordance and under the guidance of the Standard Operating Procedures of the Hotel and owning company.

• Maintains a good rapport and working relationship with staff in the Place of Work and all other departments.

• Attends and contributes to all staff meetings Departmental and participate in hotel trainings scheduled and other related activities.

• Responds to any changes in the Hotel & Housekeeping Department function as dictated by the business and policies.

• Provides a courteous and professional service at all times.

• Assists in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times in guest rooms are following the hotels Standards of Performance.

• Communicates with the different sub departments of Rooms Division or any other Department of the Hotel as assigned and performs all duties and tasks when rotated or assigned to another department.

• Assigns responsibilities to team members, implementing multi-tasking principles and to check their performance daily.

• Assists in maintaining and implementation of a flexible employee base, with the right mix of employees. 

• Assists in allocating employees over the Division based on established business levels for that day.

• Supports staff needs in other Divisions based on the hotel priorities and anticipated business levels.

• Ensures that the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the place of work is adequately equipped.

• Monitors service and room standards in all workplaces. 

• Performs opening and closing procedures established for the Place of Work as assigned.

• Conducts daily pre-shift briefings to housekeeping attendants on VIP rooms, long stay guest, arrivals & departures, function/events of the day and previous day’s guest comments.

• Liaises with Front Office and other related departments on daily operations.

• Ensures proper handling of lost and found items as per local rules and regulations.

• Inspects all facilities, furniture and fixtures and reports any damages to Housekeeping Manager.

• Monitors guest supplies, bathroom amenities and stationery and reduce spoilage and wastage.

• Ensures that the Place of Work and surrounding area is kept clean and organized at all times.

• Conducts frequent and thorough inspections together with the Housekeeping Manager related to the standard and cleanliness of the guest rooms.

• Assists in conducting monthly inventory checks on all operating equipment and supplies / linen.

• Assists in identifying training needs and plan training programs for the employees.

• Liaises and informs the Department Head or Human Resources Department of all training sessions.

• Trains Housekeeping Attendant to have the necessary skills to perform their duties with maximum efficiency.

• Ensures that each employee maximizes productivity and morale with their respective departments and consistently maintains discipline following Hotel Policies & Procedures and local legislation.

•To assist in the building of an efficient team of employees through Multi Skilling, Multi-Tasking and flexible scheduling and by taking an active interest in their welfare, safety and development.

Skills, Experience & Educational Requirements

• Diploma in Hotel Management.

• 2 years as Housekeeping Supervisor in similar role.

• Have exposure to Front Office and Laundry.

• Strong orientation towards customer service

• Highly organized and proactive and be able to meet deadlines in a fast-paced environment

• Initiative and Commitment to Achieve

• Attention to detail

• Problem solving and decision making

• Leadership skills

• Customer focused

• Interpersonal skills

• Strategic Thinking

Join a team that is warm , caring , connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.