Technical Authority Expert

Join our Team

About This Opportunity

Join Ericsson and help solve complex infrastructure challenges that power global connectivity. We're seeking a Level 2 Unix/Linux Systems Specialist to lead technical operations, manage customer-facing support, and coordinate offshore teams. You'll ensure production systems meet Service Level Agreements while working with industry-leading technologies across Solaris, Linux, and cloud platforms.

What You Will Do

• Lead technical coordination on customer sites and oversee offshore teams to maintain system performance and stability


• Provide advanced technical support for Solaris, HP-UX, Red Hat Linux, high-availability clusters, and disaster recovery solutions


• Participate in customer projects involving Red Hat, Oracle, Dell, HP, and other enterprise technologies


• Advise on system integration, architecture, and solutions; support customer presentations and documentation


• Manage customer technical requests independently and provide regular progress updates


• Handle critical incidents, outages, and disaster recovery scenarios from inception to resolution


• Troubleshoot operating systems, restore systems after failures, and plan recovery strategies


• Coordinate with design teams, Level 3 support, and vendors to resolve complex technical issues


• Develop and implement automation using Ansible and Infrastructure-as-Code tools


• Maintain system configurations, plan changes, and follow ITIL best practices

You Will Bring

• 8+ years of experience in infrastructure, NFV, SDN, or cloud environments


• Hands-on expertise managing Solaris 10/11 systems, including recovery procedures


• Experience with SPARC/Oracle hardware, LDOM, Zones, Oracle VM, and Sun Cluster technologies


• Proficiency with storage systems (ZFS, UFS, QFS) and enterprise storage solutions


• Strong knowledge of Red Hat Enterprise Linux (RHEL 6/7/8/9), HP-UX, and clustering solutions


• Ability to work independently with customers and manage technical requests


• Experience with ITIL processes and incident management


• Understanding of virtualization, automation concepts, and monitoring tools


• Degree in Computer Science or related field (or equivalent experience)


• Willingness to learn continuously with minimal supervision