Technical Customer Success Manager (Spanish or French Speaking) - Software Development - On-Site - D

The Role

Our client is seeking a Technical Customer Success Manager (Implementation & Onboarding) fluent in English and Spanish (or French / European language) to lead the end-to-end technical onboarding and setup journey for global clients.

Unlike traditional account-management CSM roles centered on quota driving, this position is heavily focused on technical execution, platform configuration, and smooth go-live delivery. You will own customer onboarding, translate business requirements into platform settings, configure loyalty engines, and provide ongoing optimization support post-launch.

Working Hours: 12:30 PM – 10:00 PM (GST) to support international accounts across multiple regions.

The Responsibilities

• End-to-End Onboarding & Setup: Lead the technical implementation journey post-sales handover, serving as the client’s main point of contact and project manager through go-live.

• Platform Configuration: Directly configure, test, and maintain customer loyalty programs in the back-end system—including setting up loyalty rules, rewards, promotional campaigns, tiers, and custom platform logic.

• Support & Escalations: Coordinate with internal technical/support teams to resolve complex integration or platform issues swiftly; transition technical bugs to specialized support when required.

• Post-Launch Optimization: Analyze performance metrics and campaign KPIs post-launch to recommend workflow, rules, and strategy enhancements tailored to client goals.

• Customer Advocacy: Act as the voice of the customer internally, relaying feature requests and platform feedback to product and engineering teams.

The Skills & Competencies

• Languages: Business fluency in English paired with Spanish (Priority 1), French (Priority 2), or another European language (Priority 3).

• Experience: 2–5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups.

• Technical Savviness: Demonstrated ability to quickly learn, navigate, and manually configure back-end software platforms without developer reliance.

• Education: Master’s degree or equivalent practical experience.

• Skills: Strong project management, analytical problem-solving, and high detail-orientation when mapping complex business logic into software rules.

⭐ The Differentiators

• Master’s degree or equivalent experience.

• Background or hands-on familiarity with the Food & Beverage (F&B) or Retail sectors.

• Direct experience with data-driven customer engagement, CRM, or loyalty/rewards software platforms.

⏳ The Benefits

• Competitive base salary with global career development opportunities.

• Shift Schedule: 12:30 PM – 10:00 PM.

• Comprehensive Medical: Tier 1 worldwide coverage for employee + dependents (including Dental & Optical).

• Travel Benefit: Annual return flight ticket to home country.

• Life Insurance: Coverage equal to 2x annual earnings.

• Time Off: 25 days of paid annual leave.

• Workplace Culture: Vibrant team environment, wellbeing initiatives, regular social/charitable events, and team-building activities.

• Location: Premium office spaces overlooking JLT Park, the lake, and Dubai Marina.

✅ The Process
Application → HR CV Screening → Hiring Manager Review → HR Screening Interview → First Business Interview → Second Business Interview → Technical/Case Assessment → Offer

The Employer
We are partnering with a market leader in Data-Driven Customer Engagement & Loyalty Solutions. Operating in a fast-growing, competitive market, the company has a proven track record of delivering enterprise-level data, AI-driven campaigns, and advanced loyalty solutions.

This is a fantastic opportunity to join a dynamic, forward-thinking, and customer-centric team, where you’ll play a pivotal role in helping global brands maximize customer engagement and retention.