Technical Scrum Master

We are looking for an experienced Technical Scrum Master with a strong airline background to lead agile delivery across our Booking, Post-Booking, and check-in platforms. You will work with cross-functional engineering teams to deliver customer-facing products such as reservations, ancillaries, servicing, and frequent flyer programs.

Key Responsibilities

Requirements

• 8+ years of total IT experience, with at least 4–5 years as a Scrum Master in agile software delivery.
  
  


• Strong airline domain experience, including:
  
  


• Booking: shopping, pricing, availability, reservations, payments, ancillaries
  
  


• Post-Booking: changes, cancellations, refunds, re-accommodation, check-in, servicing
  
  


• check-in: frequent flyer programs, accrual, redemption, tier management, partner integrations
  
  


• Working knowledge of airline systems such as Amadeus, Sabre, or similar PSS/GDS platforms.
  
  


• Technical background in software development or engineering, with an understanding of microservices, REST APIs, cloud platforms, and CI/CD.
  
  


• Hands-on experience with Jira, Confluence, Azure DevOps, or similar tools.
  
  


• Strong facilitation, communication, conflict-resolution, and stakeholder management skills.
  
  

• ​Certifications: CSM, PSM I/II, SAFe Scrum Master (SSM), or equivalent.
  
  


• Experience with SAFe or other scaled agile frameworks.
  
  


• Experience working with distributed or offshore teams.
  
  


• Bachelor’s degree in Computer Science, Engineering, or a related field.