Technical Support Specialist, UAE

Hello!

We are SFORS — a trading company where traders become successful!

We specialize in trading on global financial markets and are one of the key players in the prop trading industry and leaders in the premarket sector.

For the past 20 years, the company has been successful in the stock market thanks to significant investments in trader development, trading technologies, a progressive risk management model, and the creation of effective trading strategies — all of which help traders achieve success.

At the same time, SFORS operates exclusively with its own funds and does not attract external investments.

We are looking for an L1 Support Specialist to strengthen our IT Support team.

Working hours: 09:00 AM to 6:00 PM.

Work format: office-based.

Key responsibilities:

• Processing requests in ServiceDesk: prioritization, classification, and escalation of requests to L2 in accordance with SLA requirements.

• User onboarding: preparing equipment for new employees, installing operating systems and software, configuring workstations.

• Hardware and software support: installation, configuration, and troubleshooting of hardware and software.

• Workstation maintenance: system updates, component replacement, and technical maintenance.

• PC diagnostics and repair: troubleshooting, repair, and coordination of service maintenance.

• Peripheral equipment support: support for printers, scanners, conference systems, and other equipment.

• Asset management: maintaining records of issued and received equipment and ensuring data accuracy.

Candidate requirements:

• Strong knowledge of PC hardware and computer systems principles.

• Confident administration-level proficiency with Windows 11 and macOS.

• Experience working with ServiceDesk systems.

• Basic knowledge of networking technologies (TCP/IP, routing, network equipment configuration).

• Experience configuring and supporting peripheral equipment.

• English proficiency at A2 level or higher.

• Customer-oriented mindset and excellent communication skills.

• Discipline and ability to work effectively in a team.

We offer:

• Opportunity to stay free of charge for up to 2–3 weeks per year in company accommodation in Larnaca, Cyprus, during vacations, business trips, or work-related travel.

• Comprehensive medical insurance program.

• Free training sessions in cycling, running, yoga, swimming, and triathlon.

• Partial reimbursement for tennis coaching, other sports activities, gym memberships, rehabilitation services, massages, and participation in local and international competitions.

• External professional education reimbursement.

• Full access to internal educational, cultural, and entertainment events, guest speaker lectures, and the corporate library.

• Comfortable office in JLT, Dubai.