Telephone Operator Jobs in Fujairah UAE | Rotana Careers

Telephone Operator Jobs in Fujairah UAE | Rotana Careers

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As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as/.

Job Responsibility:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Maintain an up to date knowledge of the hotel and local services
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

Job Requirements:

• You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.