Teller

Job Description

SUMMARY / INTRODUCTION

The Teller delivers accurate, secure, and efficient cash-counter services while ensuring a positive customer experience. The role supports branch performance through accurate transaction processing, timely service, and high customer-service standards. It also contributes to regulatory compliance, operational controls, and the promotion of FAB products and digital banking channels.

KEY RESPONSIBILITIES

• Process cash deposits, withdrawals, cheque deposits, transfers, foreign-currency transactions, and other teller requests accurately and efficiently.
• Reconcile daily cash, valuables, vault balances, and transaction records, addressing any discrepancies promptly.
• Manage manager's cheques, demand drafts, telegraphic transfers, clearing items, returned items, and related transactions.
• Deliver professional and efficient customer service while supporting branch service and quality targets.
• Comply with FAB policies, KYC, AML, operational-risk controls, information-security standards, and regulatory requirements.
• Identify suspicious or unusual transactions and escalate them promptly to the appropriate supervisor or manager.
• Promote FAB's ATM, CDM, mobile, and online banking channels and support customers in adopting digital services.
• Refer identified customer needs and potential product opportunities to appropriate branch or sales colleagues.
  
  REQUIREMENTS / QUALIFICATIONS
• Required
• High school diploma or equivalent.
• Minimum of 2 years' banking experience in a teller or cashier role.
• Strong knowledge of cash handling, teller operations, reconciliation, and transaction processing.
• Understanding of KYC, AML, fraud prevention, operational risk, and regulatory requirements.
• High level of accuracy, integrity, and attention to detail.
• Strong customer-service and communication skills.
• Ability to work effectively in a high-volume, accuracy-critical environment.
  Preferred / Beneficial
• Previous experience within a retail banking branch environment.
• Familiarity with foreign-currency transactions, clearing, demand drafts, telegraphic transfers, or vault operations.
• Experience supporting branch service KPIs and identifying customer referral opportunities.
• Familiarity with digital banking channels, including ATMs, CDMs, mobile banking, and online banking.

About Us

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.