Tenancy Operations Associate

About the Role

Are you a process-driven professional who loves creating seamless experiences? SmartCrowd is hiring a Tenancy Operations Associate to own the entire tenant lifecycle and ensure our operations run like clockwork. Based in Dubai, you will be the primary point of contact for our residents, managing everything from compliance and contracts to daily inquiries. This is a mission-critical role for someone who is exceptionally organized, firm yet empathetic, and ready to learn the ropes of a regulated FinTech platform.

About SmartCrowd

SmartCrowd is where fintech innovation meets real estate investment. Our mission is to make real estate investing accessible through fractional ownership. We create opportunities for investors of different backgrounds to participate in quality property investments. Our team combines technology, analysis, and creativity to redefine how people in the region build wealth.

What You'll Do

• Onboarding & Compliance: Conduct thorough compliance checks for all incoming tenants and manage the preparation and signing of tenancy contracts.
• Lease Administration: Execute Ejari and DIFC lease registrations and manage tenant-side operations on platforms like Keyper and Tern.
• Financial Oversight: Manage cheque and payment collection, track rental payments rigorously, and ensure the collection of renewal admin fees.
• Tenant Experience: Act as the main point of contact for tenant concerns, including maintenance requests, rent delays, and early terminations.
• Utility & Logistics: Assist tenants with utilities registration and manage the complete move-in and move-out process.
• Coordination: Manage notices, renewals, and coordinate with tenants for property viewings and inspections.
• Communication & Records: Own the [email protected] inbox and maintain meticulous records to support the Operations Manager.
• Property Listings & Marketing Operations: Create, update, and manage property listings across key real estate portals and internal platforms, ensuring accurate pricing, photos, and availability details.

What We're Looking For

• Education & Experience: 1–2 years of professional experience with a strong background in payment tracking, cheque handling, and invoicing. While experience in property management, real estate operations, or PropTech is a plus, candidates from other industries with strong financial administration skills are highly encouraged to apply.
• Quick Learner: Ability to quickly grasp Dubai Land Department (DLD) regulations, Ejari systems, and DIFC lease requirements.
• Tech Savvy: Comfortable learning and using property management software (Keyper/Tern experience is a major plus).
• Communication: Excellent interpersonal skills with the ability to handle conversations professionally and with empathy.
• Detail-Oriented: A "zero-mistake" mindset when it comes to contracts and financial tracking.
• Location: Must be based in Dubai, this is an on-site role.