Trainer

Required and Preferred Skills

• Strong working knowledge of Microsoft 365 applications and
  administration
  
• Solid understanding of ITIL principles, service management
  concepts, and best practices, with the ability to translate these into
  practical, role -based training for technical and non -technical audiences.
  
• Ability to deliver technical training focused on core IT
  concepts, workflows, and service processes rather than product -specific
  instruction, enabling learners to adapt across different tools and systems.
  
• Strong skills in designing training materials, presentations,
  manuals, and practical exercises, and in facilitating engaging classroom,
  virtual, and hands -on training sessions.
  
• Excellent verbal and written communication skills, with the
  ability to explain complex technical topics in a clear, structured, and
  audience -appropriate manner.
  
• Ability to assess training needs, evaluate learning outcomes,
  gather feedback, and recommend improvements based on performance observations
  and business requirements.
  
• Effective collaboration skills for working with department
  heads, subject matter experts, and external training vendors to ensure training
  content is accurate, relevant, and aligned with operational needs.
  
• Strong planning and time -management skills to manage training
  schedules, track attendance and completion, and ensure timely delivery of
  training programs.
  

Qualifications and Education Requirements

• Bachelor’s degree in Information Technology, Computer
  Science, Education, Human Resources, or a related field.
  
• At least 3–5 years of experience in training, learning and
  development, or a similar role.
  
• Proven experience in designing, delivering, and evaluating
  training programs, including both technical and soft skills training.
  
• Hands -on experience conducting technical trainings related to
  IT support, systems, tools, or project -based environments.
  
• Experience facilitating soft skills training, such as
  communication, customer service, teamwork, and professional effectiveness.
  
• Background in IT services, managed services, or
  technology -driven organizations is highly preferred.
  
• Experience working with subject matter experts (SMEs) to
  develop and validate technical training content.
  
• Familiarity with onboarding programs, refresher trainings,
  and competency -based training approaches.
  
• Experience in training needs analysis, training scheduling,
  and tracking training effectiveness.
  
• Prior
  experience in a multicultural or fast -paced work environment is an advantage.