Training Manager // Al Shindagha Museum

About BLR

BLR WORLD is an award-winning talent consultancy for the culture, entertainment, and events sectors, enabling organisations to plan, staff, and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high-performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.

Position Details

Position Title: Training Manager
Department: Learning & Development
Reports To: District Manager
Location: Al Shindagha Museum, Dubai, UAE
Contract Type: Full-Time (24-Month Fixed-Term Contract)
Contract Duration: 24 Months (August 2026 – July 2028)

About the Role

BLR WORLD is hiring a Training Manager to lead the design, development, implementation, and continuous improvement of all training and professional development programmes supporting the Operations and Management Services contract at Al Shindagha Museum. Reporting to the District Manager, the Training Manager will ensure that all operational, educational, commercial, and visitor-facing staff possess the knowledge, skills, and competencies required to deliver exceptional visitor experiences in line with Dubai Culture’s standards and strategic objectives.

The Training Manager will be responsible for conducting training needs assessments, developing competency frameworks, delivering induction and operational training programmes, coordinating external subject matter experts, evaluating training effectiveness, and maintaining a culture of continuous learning. Working closely with the Operations Lead, Programming teams, and Commercial functions, the role will ensure that training remains aligned with operational requirements, visitor expectations, organisational priorities, and evolving museum programming.

The Training Manager will also oversee onboarding, coaching, mentorship, leadership development, quality assurance, and succession planning while ensuring all training materials, records, assessments, and reporting comply with contractual requirements and industry best practices.

Key Responsibilities

Training Strategy & Learning Development

• Develop and implement the overall Learning and Development Strategy for the Operations and Management Services contract.
• Conduct regular Training Needs Assessments to identify operational, technical, customer service, leadership, and competency gaps across all departments.
• Design, review, and continuously improve competency frameworks and training pathways for all operational positions.
• Ensure all learning initiatives support Dubai Culture’s vision, operational standards, and visitor experience objectives.

Training Programme Development

• Design comprehensive training programmes for new and existing employees covering:

  • Museum induction and orientation.

  • Museum content and heritage interpretation.

  • Customer service excellence.

  • Visitor engagement and presentation skills.

  • Guided tours and storytelling techniques.

  • Educational programme delivery.

  • Workshop facilitation.

  • Health, safety, safeguarding, and emergency procedures.

  • Inclusivity and accessibility.

  • Leadership and supervisory development.

  • Operational procedures and Standard Operating Procedures (SOPs).

• Develop training materials, facilitator guides, participant manuals, assessments, and digital learning resources.
• Ensure all training content remains current, relevant, and aligned with museum programming and operational requirements.

Training Delivery

• Deliver classroom, practical, on-the-job, and blended learning programmes across all operational departments.
• Coordinate and manage external subject matter experts for specialist training sessions where required.
• Ensure external specialist training remains within contractual requirements and operational priorities.
• Deliver refresher training and continuous professional development programmes throughout the contract period.

Onboarding & Competency Management

• Manage the onboarding and induction process for all new employees.

• Assess employee readiness before deployment into operational roles.

• Maintain competency records and certification status for all operational staff.
• Support managers in assigning duties based on employee competence and operational readiness.

Coaching & Performance Development

• Provide ongoing coaching, mentoring, and performance support to operational teams and supervisors.
• Work closely with the Operations Lead to identify performance improvement opportunities and implement targeted development plans.
• Support leadership development initiatives for Chief Cultural Guides, Coordinators, and future supervisors.
• Promote a culture of continuous learning, collaboration, and professional growth.

Quality Assurance

• Monitor the quality and consistency of visitor interactions, guided tours, workshops, and educational programmes.
• Conduct operational observations and quality audits to assess service delivery against established standards.
• Recommend and implement corrective actions where service standards require improvement.
• Ensure consistency of interpretation, messaging, and visitor engagement across all museum locations.

Training Evaluation & Reporting

• Measure the effectiveness of all training programmes using assessments, observations, visitor feedback, and operational KPIs.
• Analyse training outcomes and recommend continuous improvements to learning programmes.
• Prepare monthly and quarterly reports covering:

  • Training delivered.

  • Employee participation.

  • Competency achievement.

  • Performance improvements.

  • Training effectiveness.

  • Recommendations for future development.

• Maintain accurate training records, attendance logs, assessment results, and certification documentation.

Stakeholder Collaboration

• Collaborate closely with the District Manager to align learning initiatives with strategic business objectives.
• Support the Operations Lead in maintaining operational excellence through continuous capability development.
• Work with Programming Managers to ensure facilitators are fully prepared for new workshops, exhibitions, activations, and public programmes.
• Coordinate with Recruitment functions to ensure smooth onboarding of new employees.
• Liaise with Dubai Culture representatives regarding training initiatives, government requirements, and operational standards where required.

Continuous Improvement

• Benchmark learning practices against international museum and visitor attraction standards.
• Introduce innovative learning methodologies, digital learning solutions, and blended training approaches.
• Develop succession planning initiatives to strengthen organisational capability and leadership pipelines.
• Promote knowledge sharing and best practice across all operational functions.

Required Experience

• Minimum 8 years’ experience in Learning & Development, Training Management, Museum Education, Visitor Experience, Hospitality, Tourism, or Cultural Institutions.
• Minimum 5 years’ experience managing training functions and learning programmes.
• Proven experience designing competency frameworks and structured training programmes.
• Experience delivering leadership development, customer service, and operational training.
• Demonstrated experience evaluating training effectiveness and driving performance improvement.

• Strong facilitation, presentation, coaching, and mentoring skills.

• Excellent stakeholder engagement and communication abilities.

• Experience preparing learning reports, competency assessments, and training analytics.

• Strong organisational and project management skills.

Preferred Experience

• Experience working within museums, cultural institutions, heritage sites, or visitor attractions.

• Experience developing interpretation and visitor engagement training.

• Familiarity with UAE cultural heritage, tourism, and government service excellence initiatives.
• Experience managing learning management systems (LMS) and digital learning platforms.

• Additional language skills are advantageous.

Required Education / Qualifications

• Bachelor’s degree in Education, Human Resources, Organisational Development, Business Management, Cultural Management, Tourism, Hospitality, or a related discipline.
• Professional qualification in Learning & Development, Adult Education, Instructional Design, Training Management, or Coaching is highly desirable.
• Train-the-Trainer certification or equivalent professional accreditation is preferred.

Location and Commitment

• Full-time position.

• 24-month fixed-term contract

• Working 5 days per week, with flexibility to support operational requirements, seasonal programming, public holidays, special events, and emergency operational needs.
• Regular presence across all Al Shindagha Museum pavilions and facilities.

• Location: Al Shindagha Museum, Dubai, United Arab Emirates.

Why Join BLR WORLD 

BLR WORLD delivers tailored operational management, visitor experience, and workforce solutions for some of the region's leading cultural institutions. As Training Manager, you will play a key role in shaping learning and development strategies that build capability, strengthen operational excellence, and support exceptional visitor experiences at the Museum. You will collaborate with multidisciplinary teams to design and deliver impactful training programmes, foster a culture of continuous learning, and support professional growth across all operational functions. This is a unique opportunity to make a lasting impact on the future of museum operations, heritage interpretation, and cultural engagement in the UAE.