Training Supervisor

Description

• Strictly follow and implement Training policies and procedures for Live Casino Products
• Coordinate the staff under your supervision
• Actively participate in the performance evaluation process of team members
• Identify and report any irregularities or issues
• Periodically inform superiors about unresolved issues or issues requiring management-level decisions
• Meet monthly KPIs in accordance with internal targets
• Coordinate the preparation and updating of the training manual
• Review and suggest improvements for procedures and work tools, and propose new rules
• Develop and maintain effective communication systems within the team
• Supervise the organization of training programs
• Promote the organization in a positive manner
• Continuously improve professionally
• Maintain confidentiality of information regarding equipment and the company
• Use existing resources exclusively for the company’s interests
• Ensure compliance with legislative measures, working procedures, and internal regulations
• Collaborate with designated health and safety personnel to prevent accidents and professional diseases
• Inform line managers about any deficiencies or events observed

• Minimum of 3 months’ experience as a Trainer, demonstrating strong leadership and mentoring abilities.
• Consistently high evaluation scores and CSAT ratings, with accurate handling of deductions and adherence to Pro Values, including reliable attendance and a clean disciplinary record for the past 6 months.
• Proven ability to meet deadlines and perform effectively in high-pressure environments.
• Solid understanding of training procedures, tools, and compliance standards.
• Excellent presentation, communication, and cross-functional collaboration skills.
• Proficient in Microsoft Office applications, including Word and Excel.
• Actively contributes to performance evaluations and supports the ongoing development of team members.
• Strong interpersonal skills and keen attention to detail.
• Fluent in English, both written and verbal.

• Experience: Previous experience in iGaming or traditional casino environments is considered advantageous.
• Practice with Training Programs: Experience in designing and delivering training programs specifically for casino dealers or similar roles.
• Advanced Certification: Professional certifications or training qualifications related to casino operations or instructional design.