Transaction Services Manager (UAE Nationals only)

Transaction Services Manager

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include :

• Operations and Risk Management - Supervise the day-to-day overall activities of Branch operations and ensure adequate control and security measures are in place in line with the required standards. Monitor operational risk issues by implementing controls around the process, within the Bank’s risk and incident management framework and recommend necessary actions to the line manager for mitigation of risks.
• Branch Management Ensure the implementation of segment value propositions and provision of services in the assigned Branch in order to provide high quality of service and ensure consistency of customer experience. Provide approval of all advances within the Branch as per the approved delegation of authority in order to manage cash level and exposure in adherence to ADCB policy and standards. Provide support in implementing customer focus initiatives and product or brand awareness campaigns in the assigned Branch in collaboration with the Marketing department to align the Branch team to the needs of the customer and ADCB corporate values.
• Relationship Management - Liaise with internal departments in all matters related to Branch operations to ensure customer instructions are processed accurately and in timely manner in line with Bank policies and procedures.
• Reporting - Analyze financial data and prepare pitch books; presentations and critical market / deal information to assist in the transaction execution process.
• People Management - Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved, and the business plan is delivered in line with the required policies, processes, procedures and systems
• Policies, Processes, Systems and Procedures - Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
• Continuous Improvement - Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programs and projects in line with the Bank’s standards.
• Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.