Travel Consultant Jobs in Abu Dhabi | Dnata Careers 2023

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Description:

To directly interact with clients and potential clients (whether Retail, Government, Leisure or Corporate) to provide superior customer service and maintain a consistently high quality of travel services to ensure maximum enquiries are converted into sales of Airline tickets and travel related products.

Job Responsibilities:

• Provide the highest standard of customer service to all clients using any system made available by the company to ensure error-free itineraries and travel arrangements that maximize customer satisfaction as well as revenues for Dnata Abu Dhabi
• To sell Dnata Abu Dhabi products (Air & Non Air) to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
• Make travel related arrangements (reservations, issuing tickets) for clients while ensuring that all relevant airline rules have been complied with and that the product delivered is commensurate with clients expectations.
• Inform customers about any mandatory requirements covering their journey such as passport, visa, health requirements as well as other details such as check-in place and time.
• Handle refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on any change in itinerary and make necessary collections as required.

Job Requirements:

• Advanced’ level education or equivalent with a minimum of 2 years front-line travel experience
• Standard fares and ticketing certificate from IATA or equivalent
• Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
• Previous experience in designing holiday packages.
• Interpersonal ability, telephone and customer service skills