UAEN Retail Sales Representative

TimespansOf Decision

• Immediate/Planned approach dependingon the urgency & need
  

ResourceComplexity

• The technical & businessknowledge of the role-holder needs to be proficient with the tools& applications that they wouldrequire.
• Product Complaint protocols andprocesses needs to be strictly followed to avoid any organization& country norms.
• All permissions needprior access request approvals from IKEA and Al-Futtaimgroup.
  

ProblemSolving

• Tomaintain Product Complaint protocols andprocesses
• All problems faced by the role-holderare concrete and occur regularly
• Often therole-holder is provided with guidelines, routines or procedures tosolve most of the problemsencountered.
• Problems are addressed usingmethods learned previously and are often overcome by direct orerror
  

DiscretionaryAuthority

• Leading strategic projects in acomplex, global and multicultural environment and can make complextopics actionable, understood andsupported.
• The role-holder is required to bewatchful of minor changes or variations in processes in which theyare involved and to make suggestions for improvement to their linemanager.
  

Internal &External Collaboration

• The role-holder is rarely required toinitiate process or procedural changethemselves.
• Where collaboration is required, itis with other front-line colleagues often in the same location andoften in proximity.
• Collaboration is mainly forthe purpose of coordinating input
  

RequiredSkills

RequiredSkills to be successful

• Previous salesexperience.
• Excellent communication skills,especially persuasion, to clearly convey the benefits of a productto potential customers
• Active selling andsupport customers with product expertise, through digitalchannels.
• Customer service skills to listen tothe concerns of a customer and be able to address theirneeds
• Tech Savvy to be able to get a grip ofall the digital tools and use it on a fast and efficientway
  

Role

Whatequips you for the role

• Confidence and strongself-assuredness to succeed in cold-calling customers and making asale
• A strong understanding of the products andservices
• Patience when handling toughcases
• Experience with help desk software andremote support tools