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Vice President & Head of Business Operations - KSA & ME
About Us:
Paytm is India’s leading financial services platform, offering full-stack payments, financial, and commerce solutions to over 300 million users and 20 million merchants. As we embark on our next phase of global growth, we are expanding our presence into the Kingdom of Saudi Arabia (KSA) and broader Middle East (ME) markets, with a sharp focus on digital payments, fintech solutions, and merchant services.
About the Role: We are looking for a dynamic and seasoned leader to head our Business Operations for the KSA and Middle East markets. The ideal candidate will bring a strong operational mindset, deep regional understanding, and cross-functional leadership capabilities to build and scale Paytm’s operations across these high-growth geographies
Key Responsibilities:
Business Expansion & Launch Operations:
Lead end-to-end operational setup for KSA and ME markets including licensing, compliance, infrastructure, and onboarding partners.
Liaise with regulatory bodies, local financial institutions, and ecosystem enablers.
Drive market entry execution in sync with product, legal, finance, and strategy teams.
Cross-functional Execution:
Collaborate with Product, Tech, Risk, Legal, and Compliance teams to ensure seamless localization and deployment of Paytm’s platform.
Lead internal readiness and go-to-market planning with Sales, BD, and Marketing teams.
People & Partner Leadership:
Hire, build and mentor high-performing regional teams across operations, customer support, and compliance.
Forge strong working relationships with local vendors, banking partners, PSPs, and government agencies.
Regional Strategy & Governance:
Define and implement operational strategy, KPIs, and governance frameworks for the region.
Build scalable processes for merchant onboarding, risk, transaction monitoring, and customer lifecycle management.
Operational Excellence & Growth Enablement:
Drive operational efficiency, cost optimization, and automation across customer and merchant journeys.
Monitor key metrics such as activation rate, transactions, revenue, and resolution SLAs.
Key Requirements:
Experience: 15 to 20+ years in business operations, fintech, payments, consumer tech, with a minimum of 10 years in the MENA region.
Regional Understanding: Strong network and working knowledge of regulatory, banking, and payments landscape in KSA and GCC countries.
Execution Strength: Proven experience in setting up new markets, launching cross-border fintech/payment services.
Leadership: Strong people leadership, stakeholder management, and cross-border execution experience.
Education: MBA or equivalent from a reputed institution preferred.
Travel: Willingness to travel across KSA, UAE, and India as required.
Why Join Us?
Be part of Paytm’s global expansion journey at a leadership level. Drive impact in high-opportunity markets shaping the future of payments in the Middle East. Work with India’s most innovative fintech brand with strong backing, tech capability, and ambition to scale globally.
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