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JOB PURPOSE
ROLES AND RESPONSIBILITIES
Manage & monitor all datacentre’s facilities including access control, security, disaster recovery
Liaise with the Facilities Department to ensure high availability and performance of all electrical, mechanical, and HVAC equipment within the datacentre
Propose standards, tools, policies, and procedures pertaining to the datacentre facility management
Manage the datacentre facilities to ensure support on 24x7 basis
Develop new network solutions and/or improving the efficiency of current networks, Firewall, and IP Telephony
Manage network performance through ongoing monitoring and troubleshooting
Design, manage and control Inorganic growth, Integration, Cloud migration and critical projects
Monitor, analyse, and proactively respond to trends and issues related to infrastructure
Oversee complex and non-routine problems and identify resolution using a range of problem-solving techniques and computational methods
Escalate issues that exceed his capability, knowledge, or experience, including external referral, to ensure effective and timely resolution
Review, research, recommend, and implement cost effective products, systems, and services in cooperation with vendors (when necessary)
Liaise with the System administrations Team to monitor, maintain, and troubleshoot components of the network system
Organize and attend to Disaster Recovery initiatives and drills
Prepare Risk Assessment (Identify relevant assets, analyse threats to assets, identify and classify vulnerabilities and evaluate and estimate risk) from a DC / DR facilities perspective
Support in defining the IT Service Continuity Strategy (Prevention measures, recovery options, etc.) from a DC / DR facilities perspective
Monitor and resolve day to day network, IP telephony and security issues
Work with the IT technical staff and assist in definition of appropriate service level in support of network, IP telephony, security, and datacentre operations to ensure that deployed solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle
Provide ongoing feedback for risk management, mitigation, and prevention
Report network status to key stakeholders
RELATED YEARS OF EXPERIENCE
Min of 10+ years in Information Technology in IT Service Delivery/Management
YOE IN MANAGERIAL POSITION
Min of 2+ years in the management of IT Infrastructure in a large organization
FIELD OF EXPERIENCE
Managing complex technology systems in process driven, customer centric industries and enterprise environment.
Experience with VMWare ESX is preferred
TECHNICAL AND INTERPERSONAL SKILLS
Strong understanding of network infrastructure components and concepts
Strong understanding of Microsoft Windows and Linux server management and networking
Experience with Cisco IP Telephony systems
Experience working directly with Juniper/Aruba/Cisco routers, switches and wireless is required
Experience with call centres and ACD call flow is required
Strong analytical, organizational, and interpersonal skills
QUALIFICATION
Bachelor’s degree in Information Technology or Systems Engineering
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