VIP Concierge - Sales Associate - ( Saudi Arabia)

Position Summary:

Eram Talent is currently seeking a dedicated and customer-focused VIP Concierge - Sales Associate to join our team. As a VIP Concierge - Sales Associate, you will be responsible for providing exceptional service to high-profile clients and assisting with their luxury retail needs. This role requires excellent communication and relationship-building skills, as well as a strong understanding of luxury products and trends.

At Eram Talent, we are committed to connecting top talent with reputable companies. Join us in our mission to provide outstanding recruitment solutions and shape the luxury retail industry.

Key Responsibilities:

VIP Concierge:

• Act as the main point of contact for VIP clients, providing personalized assistance and ensuring their needs and requests are met.
• Build and maintain strong relationships with VIP clients, offering exceptional service and exceeding their expectations.
• Coordinate and arrange appointments, reservations, and special requests for VIP clients.
• Accompany and guide VIP clients during their shopping experience, providing expert product knowledge and styling advice.
• Stay up-to-date with luxury product trends and offerings to provide accurate and timely information to VIP clients.
• Handle and resolve any issues or concerns raised by VIP clients in a professional and efficient manner.

Sales Associate:

• Provide exceptional customer service to all clients, ensuring a positive and memorable shopping experience.
• Assist clients with product selection, offering personalized recommendations based on their needs and preferences.
• Drive sales by meeting or exceeding individual sales targets.
• Maintain a deep knowledge of luxury products and brands in order to accurately and confidently answer client inquiries.
• Participate in store merchandising and visual display efforts to enhance the overall shopping experience.
• Collaborate with team members to achieve store sales goals and provide support as needed.

Requirements

• Minimum 2 years of experience in a luxury retail environment, preferably in a VIP or concierge role.
• Demonstrated success in providing exceptional customer service to VIP clients.
• In-depth knowledge of luxury products, brands, and trends.
• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with high-profile clients.
• Strong problem-solving skills and the ability to handle difficult situations with diplomacy and professionalism.
• Flexible schedule, including availability to work evenings, weekends, and holidays as needed.