VIP Waitress

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

• Previous experience of 1-2 years in a Luxury Hotel environment as a VIP Waitress
  is a plus.
  
• Professional, Insta-Worthy Appearance, always
  adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’
  demeanour.
  
• Flexibility to work a variety of shifts,
  including weekends and holidays, based on the requirements of the Hotel.
  
• A Welcoming and Enthusiastic Energy that sets
  the tone for a Sensational Guest Experience.
  
• An elevated and energetic Conversationalist, engaging Guests with lively
  discussions.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring
  every aspect of the Operation is curated to perfection.
  
• Excellent communication and interpersonal skills, leveraging
  strong verbal and written skills to engage effectively with Guests, FIVE Tribe
  Members, and stakeholders.
  
• Finds creative solutions and take ownership
  of all duties and tasks assigned, while ensuring an unparalleled Journey at
  FIVE.
  
• Skills in Improving Customer Satisfaction and
  Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• ‘FIVE-Styled’ Visionary thinking by finding
  creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Impeccable communication skills, both verbal and written, with fluency
  in English (additional languages are a plus).
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  
• Greets VIP
  Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey
  at FIVE is sensational.
  
• Proactively
  acknowledges and Remembers Guest Preferences, maintaining meticulous Guest
  History records to curate unparalleled, ‘FIVE-Styled’ Service.
  
• Takes and
  delivers Food and Beverage Orders accurately and efficiently, ensuring special
  Dietary Requirements and Preferences are considered.
  
• Presents
  menus and makes knowledgeable Recommendations based on the Guests’ Preferences
  and the availability of ingredients.
  
• Demonstrates
  an Unwavering Commitment to upholding FIVE's First-in-Class Standards,
  providing personalised Service to Guests at all times.
  
• Ensures a
  Seamless Dining Experience for VIP Guests, Anticipating their Needs, and
  Fulfilling Special Requests.
  
• Exhibits an
  exceptional understanding of FIVE's diverse destinations, concepts, menus,
  events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at every
  touchpoint.
  
• Assumes
  Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness
  to Exceeding Expectations, whilst escalating relevant concerns to the Head of
  Department.
  
• Efficiently
  Processes Billing and Payments while adhering to FIVE’s industry-leading
  Control Procedures.
  
• Contributes
  to a Luxurious Dining Experience by working Collaboratively with the Food and
  Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
  
• Assists in
  the lavish Table Setup and helps maintain the Dining Destination’s overall
  Cleanliness and Atmosphere.
  
• Exemplifies
  the Highest Standards of Hygiene and Safety, including adhering to proper
  handling of utensils, equipment, and best-in-class Cleaning Procedures.
  
• Utilises
  remarkable Sales Techniques to upsell and promote bespoke Services, lavish
  Concepts, and exclusive Special Promotions to Elevate the Guest Experience and
  foster Revenue Growth.
  
• Plays a
  Pivotal Role in the preparation, setup, and breakdown of breath-taking Events,
  Parties, and exclusive Extravaganzas.
  
• Embodies a
  Visionary Mindset that continuously Disrupts and Breaks Boundaries.
  
• Attends
  regular Team Meetings and ongoing bespoke Training Sessions to improve Product
  Knowledge and Service Skills.
  
• Becomes an
  invaluable member of the FIVE Tribe, fostering a buzzing atmosphere while
  Celebrating FIVE’s delicious Culinary Masterpieces, Creative Concoctions and
  Insta-Famous Tunes.
  
• Contributes to the signature behind-the-scenes
  'Vibe at FIVE,' playing a vital role in the success of FIVE’s award-winning
  initiatives.
  

What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.