Virtual Customer Care Representative

JOB SUMMARY

Our Client is seeking a Virtual Customer Care Representative that will be responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of our client’s trade partners.

Responsibilities:

• Promote, facilitate, and foster positive working relationships with our client’s customers and trade partners.
• Regularly exercise sound judgment and discretion when working with homeowners and trade partners.
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Ability to understand manufacturer recommendations for use and application of their products.
• Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits.
• Review and certify the completion of each home within their community.
• Manage, supervise and direct all aspects of customer relations for an assigned community.
• Conduct field meetings with trade partners, construction staff and sales staff as needed.
• Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage.

Qualifications:

• High School Diploma or equivalent required, or equivalent work experience
• Bachelor’s degree in related field preferred
• Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver’s License with good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting and document management
• Ability to read and interpret blue prints
• Computer literacy and proficient in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal) and time management skills

Our Client’s Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which our client was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

When You Join :

• Health Insurance – Medical, Dental & Vision
• Vacation – 3 weeks of vacation per year to start
• Holidays, Sick Leave, & Personal Days
• 401(k) Savings Plan with company match
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Product Purchase Discount for Associates
• Associate Assistance Plan
• Everyone’s Included Day – In the spirit of inclusion, diversity, and caring for our community, our client encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
• And More !

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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