VP & Area Manager, Liabilities - RM Coverage

JOB SUMMARY / INTRODUCTION

• Lead the assigned team effectively to meet team objectives/KPI’s
• To ensure recruitment, training, motivation and retention of assigned staff
• To track daily sales activity to ensure superior client on boarding experience
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated
   

KEY RESPONSIBILITIES
 

• Balance sheet Growth and Revenue Targets
• People Management
• Complaint to regulatory and FAB Risk policies
   

Leading sales force for Business Banking Liabilities and Assets (Unsecured & Secured) products targeted to SME segment.

 

• Accomplish set sales and revenue objectives for all Products as per set the business plan.
• Manage the assigned team to achieve monthly& annual set objectives
• To maximize cross sell opportunities to ensure higher productivities
• Maintain Sales Performance MIS on sales performance for review by AreaManager
• Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by BBG Sales department sales personnel by delivering quality client on-boarding experience.
• Ensure team alignment in order to achieve superior client on boarding experience
• Understand and resolve customer redressals and take appropriate action, if required
• Implement People Development and Learning & Development agenda of the department in close coordination with FAB Academy to build a great team and create a winning culture.
• Lead by example and build strong relationships with all stakeholders.
• Take accountability for own development and support Learning & growth of all team members by rolling out specific trainings and skill enhancement programs.
• To ensure recruitment, training, performance, motivation and retention of all assigned sales personnel
• Provide appropriate refreshers to keep team abreast of market dynamics and competition offerings
• To build and maintain effective business relationship with all internal departments
• Co-ordinate with other departments to ensure processing of applications within prescribed TAT’s
• Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively
• Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
• Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise
• Implement Risk Control Assessment RCA process across all areas of BBG
• Department - Selling, Client Onboarding, Recruitment, Training, Performance Management, Human Resources, Fraud Control, Operations, Client Application & KYC Documentation etc.
• Implementation of all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Monitor the NPL rate regularly and take remedial action as appropriate whenever required
• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.
   

REQUIREMENTS / QUALIFICATIONS

Education required:

University Degree / MBA / PGDM

Experience:

• 10 to 12 years of experience in Banking or in a Financial Industry at supervisory position.
• Proven experience managing a team of sales officers within the Business Banking Liabilities segment.