VP, Head of Client Services

Job Description

JOB PURPOSE:

• Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints
• Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards
• Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met
• Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships
• Live and demonstrate the FAB AM values

KEY ACCOUNTABILITIES:

• Strong interpersonal and communication skills with a client-centric mindset
• Deep understanding of asset management products, operational processes, and client lifecycle management
• Proven ability to manage multiple client relationships and deliver under pressure
• Attention to detail, problem-solving orientation, and commitment to service excellence
• Manage client queries, instructions, and documentation with accuracy and efficiency
• Ensure timely and accurate delivery of reports, statements, and account updates
• Escalate complex cases to relevant teams and follow up on resolution
• Contribute to continuous improvement initiatives to enhance overall client experience.

QUALIFICATIONS & EXPERIENCE:

• Client servicing and relationship support
• Client onboarding and KYC
• Service KPIs and SLA tracking
• Client query and issue management
• CRM and client data maintenance
• 10-15 Years of Experience

About Us

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.