Associate Vice President

Associate Vice President – Debit and Prepaid Cards

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including retail and business banking, credit cards, loans, investment services and wealth management.

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending and business loans.

Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.

So join us in co-creating the future of RAKBANK!

What You Will Be Doing

• Develop and manage product and portfolio strategy for bank’s debit and prepaid cards with the objective to meet budgeted revenue, number of cards, spend volumes whilst ensuring compliance of statutory and Central Bank guidelines.
• Manage P & L for the debit and prepaid cards.
• Develop and implement the best customer experience and customer journey for all debit and prepaid card services, including but not limited to on-boarding, card issuance, delivery, activation, spend, dispute handling, fraud and security management, etc. from all channels.
• Develop, revise when necessary and execute the roadmap for debit and prepaid card products.
• Ensure timely update of all card related internal and external documentation – product papers, operating procedures, terms & conditions, etc.
• Develop, propose and execute marketing activities for debit and prepaid cards for our customers.
• Review and monitor the achievement of sales plans to ensure maximum contribution to the achievement of agreed department objectives.
• Develop partnership opportunities for providing prepaid cards as a service with fintech, technology companies in the payments space.

What You Should Have

• Proven experience with debit and prepaid card products.
• Strong analytical skills with the ability to spot market trends and translate insights into actionable strategies.
• Excellent communication and stakeholder management abilities.

What We Are Looking For

• University Degree or Equivalent.
• Minimum 10 years’ experience within banking sector, with at least 3 years of product & portfolio management experience.

What’s In It For You

• Pay for performance culture (Competitive and performance-linked compensation)
• Provision of medical care plan for your family and you
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole-self to the organization and perform to your best

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