Client Experience Team Leader

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Client Experience Team Leader

How will you make an impact?

As a true ambassador of Cartier, you will be eager to deliver stellar client experience and you will be part of a dynamic and passionate team. You will look after client experience in the boutique, hospitality as well as budget.

How will you experience success with us?

Seeing this opportunity as a long term career with us, you will be fluent in English with excellent communication skills to collaborate with both colleagues and clients. You will have at least 5-10 years of experience in Luxury Hospitality in a team management role, you are willing to work retails hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed, have strong interpersonal skills and understanding of client service needs and priorities. You will also be client oriented, have strong attention to detail, able to multitask as well as have a collaborative mindset. Lastly, you will have excellent computer skills and use of technology (MS office experience required, SAP knowledge preferred)

To reward your strong contribution to our team, you can expect a flexible work environment in our boutique in Dubai Mall Grand Atrium, Dubai. In addition you will also be provided with; Annual Bonus, Monthly Commission, Laptop, Phone, Ticket Allowance, Medical Insurance. Life Insurance and Discount to Richemont brands.We value our people and you will be provided with an intensive on-boarding and continued training throughout your career to grow with Cartier.

Your journey with us:

If your application is selected, you will receive an introductory call from a member of our Talent Acquisition team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the Deputy Boutique Manager, Boutique Manager, and HR Manager as a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.