Health Club and Spa Assistant Manager

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.

Job Description

What You Will Be Doing:

• Provide hands on support to the Health Club & Spa Front Desk, including booking appointments, checking guests in and out of services, preparing paperwork, assisting with health club memberships and reporting as necessary.
• Assist in the supervision, operation and coverage of the Health Club and Spa.
• Oversee staff training in all aspects of the Health Club’s operations including treatment protocols, booking procedures, and customer service standards.
• Attend to the Health Club facility, ensuring that all safety and sanitation procedures are adhered to.
• Follow and enforce all departmental policies and procedures, including cleanliness, sanitation and Covid-19 procedures
• Assist in the recruitment, development and training of all Health Club & Spa staff.
• Attend weekly and monthly Hotel meetings as needed.
• In Manager’s absence, make sound and conscious decisions on all operations of Health Club.
• Assist with product/stock ordering (ie: retail space / spa area / Fairmont Fit).
• Ensure the establishment and execution of all department goals.
• Resolve Guest and colleagues problems and complaints in a timely manner and with a sense of urgency.
• Provide warm, sincere and engaging service that ensures Guests feel valued.
• Treat each and every Guest as a unique individual.
• Anticipate Guests’ needs with thoughtful and personal touches.
• Provide direction and encouragement to colleagues, guests, and members.
• Tour prospective Health Club Guests and Members show Health Club facility and programs as required, including selling memberships and retail.
• Identify and promote new business, packages, promotions and marketing opportunities.
• Ensure effective communication amongst all departments within the hotel.
• Ensure adherence of departmental and facility policies.
• Other duties as assigned

Qualifications

Qualifications:

• Previous supervisory experience of 1 year is required
• 2 years of experience in a Hotel, Spa, or Health Club Environment preferred
• Bachelor’s Degree in related discipline is an asset
• CPR and first aid certified is an asset, and/or would be
• Experience with spa software preferred.
• Ability to lead a team through effective communication and hands on leadership.
• Available to work weekends and shift work.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shifts. May occasionally exert up to 30 pounds lift, carry, push, pull or otherwise move objects.

Visa Requirements: Must have proof of valid U.S. work authorization.

Additional Information

What is in it for you:

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

All your information will be kept confidential according to EEO guidelines.