Operations Associate

Job Description

See our

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Operations Associate

As an Operations Associate, you'll combine these elements to work directly with our customers to

provide highly personalized solutions to their inquiries and ensure that their client accounts are up to

date, in terms of invoicing and payment.

What you’ll need to succeed

YOU'RE EXCITED ABOUT THIS ROLE BECAUSE, YOU...

Have experience in customer care, including handling individual client accounts.

Have experience in client invoicing and payment. Familiarity with Zoho software is a bonus.

You are time-oriented, result driven, and display creative thinking to problem solve

Love interacting with clients through a wide range of mediums: social media, over the phone, and email

Want to join a team that encourages personal development and growth

WE'RE EXCITED ABOUT YOU BECAUSE YOU...

Are a quick learner who is tech-savvy and open to learning and working with new tools

Can navigate between multiple client interactions and internal systems

Are available to work non-standard business hours that may include evenings until 8 PM, weekends, and

holidays

This is a junior role with potential for scope for immense development. You will work with a team that

drives the customer experience and where standards are set to exceed expectations. We are looking for

the right candidate to join immediately.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
Gender We would like to know more about our candidates. Please note that any of the information that you provide does not affect your chances of being awarded the role. If you are happy to, please provide us with the information below. This information is completely voluntary.