Relationship Manager

Relationship Manager – Excellency (UAE Nationals)

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About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include :

• Relationship Management- Develop and manage Excellency client relationships to meet client needs and achieve desired objectives of the Bank in line with the required standards and identify new clients and ensure the proper articulation of services/products which ADCB would offer them in order to increase the size of the portfolio and wallet share. Manage the daily interactions with clients and provide superior client service in order to improve clients’ experiences and maximize the Bank’s profitability. Assist in coordinating service provisions with others in order to ensure efficient turnaround of transactions and that clients’ enquiries and documentation needs are met in a timely manner.
• Portfolio Management- Monitor and control Excellency customer portfolios in order to achieve desired quality through cross sell, upsell and retention. Cross sell and upsell various products of the Excellency portfolio to existing client accounts, based on the requirements of the client, in order to contribute to the increase in product penetration and wallet share of the existing clients. Conduct a financial profile with each client to fully understand their requirements and future goals in order to identify and recommend Excellency products and services that help achieve the customer’s future plans.
• Volume Delivery- Deliver the financial target as agreed with the business whilst adhering to the required standards, policies and procedures in order to achieve set targets.
• Policies, Processes, Systems and Procedures- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
• Continuous Improvement- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programs and projects in line with the Bank’s standards.
• Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.