Retail Learning Partner

Job Description

In this role, the Retail Learning Partner will collaborate with all store managers and retail teams within the group. It involves coaching, facilitating, and monitoring learning activities that uphold consistently high sales and service standards. You will be facilitating interactive workshops, working with the identified In-store trainers to deploy product training, and ensuring active on-the-job coaching. You will also ensure the development of the sales team's skill set by working with the showroom managers and L&D team. The objective is to cultivate a culture of continuous learning that contributes to the overall Retail showroom success.

Responsibilities:

1. Designing and executing all retail learning program journeys for sales teams

2. Supporting the new sales team members in their onboarding journey and ensuring they complete the product & process training within the first 60 days.

3. Observe how the sales team/ cashiers interact with clients to identify areas of improvement through on-the-job observations each month

4. Organize role-playing activities on the shop floor to simulate difficult client cases (e.g. how to overcome objections).

5. Ensure accurate data is recorded for training and on-floor observations are completed post-training.

6. Collaborate with Showroom managers and the L&D team to develop a comprehensive training plan each month and report planned v/s actual.

7. Acting as a consultant, establishing an advisor role to the sales team on how to upsell products and services. Work with the Entity Showroom Manager to support in planning development activities for their team.

8. Ensure implementation plans are progressing against strategic priorities, established budget, timeline, and quality standards.

9. Collect, review, and analyze qualitative and quantitative data on the agreed plans.

10. Collecting and analyzing feedback from participants

Note that this position requires visiting our retail stores to work closely with our sales team regularly.

Should have a driving license and own vehicle to travel to the stores as required