Sales Supervisor -

Job Location : Al Ain

Job Purpose:

Drive sales performance to achieve set revenue, profitability and customer service targets for the Jeep retail location. Oversee and monitor daily plans of the team, make realistic forecasts based on deals closed each week as well as oversee the team’s daily activities to review sales progress as per set dealer standards. Work closely with the Line Manager in the execution of sales plans and is the primary contact for the sales team to achieve set targets.

Key Accountabilities:

• Sales: Receive and cascade set strategy, and drive its success within the team to ensure alignment with set action plans. Oversee and monitor the team’s sales plans/activities to achieve branch targets/goals related to unit sales, trade-in appraisals, deliveries, identifying prospective customers, over-aged reservations, incoming leads report and Customer Service Index (CSI).
• Operations: Oversee and monitor vehicle order intake, assists Sales Consultants when necessary, and reviews order details to ensure customers are fully aware of and agree with the terms and conditions mentioned in the Vehicle Order and down-payment is collected in-line with the company’s vehicle registration policies with line Manager’s approval on pricing. Conduct post-sale follow up to attract new and retain existing customers.
• Performance Management: Monitor the key performance indicators (KPIs) for the team for service and efficiency to meet the department’s performance and customer service goals. Review customer satisfaction index (CSI)/customer relationship management (CRM) reports on a monthly basis, suggest service improvement techniques and provide feedback on performance as needed to achieve the desired results as per business unit, company and principal’s standards.
• Customer Service & Retention: In line with the Automotive division and Principal's guidelines, implement customer retention strategy by implementing new ideas to retain customers. Analyze sales satisfaction index (SSI) results, understand the root causes of the unsatisfied customer issues and ensure right actions are in place in order to proactively manage the customer expectations.
• Team Management: Conduct regular performance reviews, coach, counsel, provide support and necessary tools. Create and ensure implementation of training plans and programs to enable team to accomplish their tasks efficiently. Coordinate with the HR department/ senior manager for recruitment (internal/external) as required.

Qualification: Diploma in Business, Engineering or equivalent.

Experience: 5 – 6 years of minimum experience in sales & operations within automotive industry; out of which 3 years should be on supervisory level.