Spa Supervisor (Full-time)

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

What is in it for you:

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities
• Incentive Bonuses

Job Description

As the Spa Supervisor , you are responsible for ensuring luxury and tranquility await our Guests at our Willow Stream Spa. You will be providing support to our staff, ensuring seamless transitions and service from check-in to check-out and everything in between.

Hourly Rate: $28.38

What you will be doing:

• Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities
• Performs supervisory duties including leading, coaching, performance management, counseling, scheduling and supervision of staff
• Promote sales of spa services and retail utilizing your extensive knowledge of all products and services
• Coordinate support staff schedules and time off requests/ trades to ensure adequate staffing
• Assist Experience Coordinators and Attendants as needed throughout the day and as coverage for sick calls
• Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance
• Maintain through knowledge of competitors including locations, product offerings, pricing and promotions
• Administer and implement spa operations training (i.e. telephone etiquette, guest relations, sales, services, etc)
• Perform Spa tours for potential clients as needed
• Support the fitness coordinator with wellness offerings and the maintenance of the Fitness Center
• Maintain close and effective working relationships with other departments
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
• Establish, update and adhere to hotel and departmental policies, procedures and service standards
• Contribute to the improvement of the operation by contributing ideas, making suggestions and holding regular departmental communication meetings

Qualifications

Your experience and skills include:

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.

Experience

• Minimum one (1) year supervisory experience required
• Experience in the hospitality industry is an asset
• Experience working in a Spa environment is an asset

Licenses or Certificates

• CPR Certification
• State of Hawaii Food Handler’s Certification
• TB Clearance

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today : Visit our website to learn more about living and working for Fairmont Hawai’i.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS