We are on the lookout for an expert Reservation Agent to join our diverse team at Accor in Dubai.
Growing your career as a Full Time Reservation Agent is an incredible opportunity to develop useful skills.
If you are strong in teamwork, decision-making and have the right personality for the job, then apply for the position of Reservation Agent at Accor today!
Job Title What is in it for you: - Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing: - Answering telephone and reply to emails as per the company standard.
- Make new reservations, amend and cancel reservations according to guest request.
- Apply for guest VISA as per immigration rules when required.
- Check reservation entered on daily basis to avoid input error.
- Co-ordinate with other departments for arranging guest requests.
- Highlight any rate discrepancy to Revenue Manager.
- Follow up payments effectively.
- Ensure daily task lists are covered before end of the shift.
Your experience and skills include: - Excellent tracking of guests including Reservations, cancellations and special events while convey information and clearly to team
- Handling guests complaints and ability to know when to escalate to line manager
- Good communication skills
- Positive attitude
Your team and working environment: A wonderful brand new hotel just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit
Benefits of working as a Reservation Agent in Dubai:
● Company offers great benefits
● Advancement opportunities
● Competitive salary