Reservation Agent - Urgent Hire

We are on the lookout for an expert Reservation Agent to join our diverse team at Accor in Dubai.
Growing your career as a Full Time Reservation Agent is an incredible opportunity to develop useful skills.
If you are strong in teamwork, decision-making and have the right personality for the job, then apply for the position of Reservation Agent at Accor today!

Job Title

• Reservation Agent

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work.
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Answering telephone and reply to emails as per the company standard.
• Make new reservations, amend and cancel reservations according to guest request.
• Apply for guest VISA as per immigration rules when required.
• Check reservation entered on daily basis to avoid input error.
• Co-ordinate with other departments for arranging guest requests.
• Highlight any rate discrepancy to Revenue Manager.
• Follow up payments effectively.
• Ensure daily task lists are covered before end of the shift.

Your experience and skills include:

• Excellent tracking of guests including Reservations, cancellations and special events while convey information and clearly to team
• Handling guests complaints and ability to know when to escalate to line manager
• Good communication skills
• Positive attitude

Your team and working environment:
A wonderful brand new hotel just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station. Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit

Benefits of working as a Reservation Agent in Dubai:

● Company offers great benefits
● Advancement opportunities
● Competitive salary