Pearl Club Intern (Front Office)

A Pearl Club Intern assists in daily Pearl Club operations and works with Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Pearl Club Intern with Waldorf Astoria Hotels & Resorts serves executive guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

What will I be doing

As a Pearl Club Intern, you will serves executive guests throughout their stay at the hotel by responding efficiently to their enquiries and offering food & beverage services as requested. A Pearl Club Intern contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

• Welcome executive guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
• Process accurately check-ins and check-out
• Ensure that all guest supplies and amenities are offered and replenished to the required standards
• Provide excellent Food & Beverage services in the Club Lounge
• Stay current with all hotel services as well as VIP requests and special events
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
• Project a professional manner with an emphasis on hospitality and guest service
• Comply with Hotel security, fire regulations and all health and safety legislation
• Execute tasks as instructed by the Pearl Club Supervisor or Assistant Pearl Club Manager
• Serve your role and team in an environmentally-conscience manner

What are we looking for

Pear Club Intern serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling