Lobby Ambassador (Intern)

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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. 

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

POSITION PURPOSE

To serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable St. Regis experience.

Lobby Hostess is a key representative in our hotel at the St. Regis. She creates one of the most powerful first impressions to our guests. Lobby Hostesses at St. Regis, have a friendly and outgoing personality, and are genuinely interested in meeting and serving guests from all over the world.  The position necessitates being an information provider, receiver, diplomat, hotel representative, and public relations agent, all performed with the utmost politeness, efficiency and friendliness.

ESSENTIAL FUNCTIONS:

• To be an ambassador of the Front Office and the hotel, in and outside the work place.


• To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.


• To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.


• To provide welcome towels & welcome drink to all arrival guests. 


• To personally greet and escort the guests rather than pointing out directions. 


• To recognize the guests as much as possible & greet them by name. 


• To ensure that the privacy of the guests and the confidentiality of the information is respected.


• To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.


• To call a manager for advice in serious cases or if an approval is required.


• Greets guests upon arrival and bids farewell upon departure.


• Ensures that, whenever possible, guests receive bespoke recognition.


• Maintains an active presence in the hotel lobby and at the main door to greet and assist incoming guests.


• Actively obtains feedback from guests to improve services and facilities. 


• Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.


• Maintains a neat, tidy and professional appearance at all times.


• Maintains an active presence in the hotel lobby to greet and assist incoming guests – Lobby Position.


• Escorts VIP guests to their allocated room.