Part-Time IT Specialist

The Department of ICT & IT Security at the American University of Sharjah seeks to hire an IT Specialist to provide high-quality technical support to our university community – faculty, staff and students. The IT Specialist will have a strong technical background, a customer-focused approach, and be responsible for day-to-day IT support operations. Job Responsibilities

• Provide technical assistance to students, faculty, and staff in the areas of administrative, academic, classroom, and labs.
• Resolve IT issues and requests reported by the AUS community, providing both hands-on support and assistance.
• Ensure timely resolution and minimal impact on operations by prioritizing requests and incidents.
• Deliver high-quality support services by following IT service management best practices.
• Install, configure and maintain computer hardware, software, and peripheral equipment.
• Provide First line of support to University Learning Management Systems (Blackboard) and Lecture capturing systems (Panopto).
• Manage and support endpoint devices (Windows & Mac) and support desktop and application virtualization.
• Deliver IT Orientation sessions and workshops to staff and faculty on classroom technologies and applications.
• Create and maintain documentation - Knowledge Base, Standard Operating Procedures(SOP), Deployment checklists..etc.
• Deliver high-quality services in collaboration with internal IT Teams (Infrastructure, Application, and Information Security).
• Support IT Services function by following ITIL Service management practices and framework.
• Troubleshoot and resolve technical issues involving productivity tools, operating systems, hardware, software, academic services, local networks (wired & wireless), video conferencing and collaboration tools, video streaming, digital technologies, lecture capturing, google workspace, office 365 and other academic technologies.

Qualifications And Skills Required

• Bachelor's degree in computer science, Information Technology, or related field
• Relevant experience in a similar function/role
• IT certifications in related technologies (e.g., ITIL, ServiceNow, MCSE, SCCM, AWS/Azure, Apple ACSP, Intune, Jamf, Network+, A+).
• Proven working experience with automated desktop deployment solutions.
• Robust knowledge of educational technology products.
• Advanced knowledge of Windows, macOS, and Linux.
• Working experience with Blackboard Learn and Panopto (lecture capture).
• Knowledge of Cloud computing, IoT, AI, big data analytics
• Ability to work collaboratively within a team and effectively with faculty, staff, and students on the use of technology.
• Exceptional customer service skills.
• Strong problem-solving and analytical skills.
• Working knowledge in managing projects.
• Ability to effectively prioritize and execute tasks in a high-demand environment.
• Ability to adapt to change and have strong critical-thinking skills.
• Ability to maintain strict confidentiality.
• Willingness to work flexible hours.
• UAE national preferred.

Preferred Qualifications And Skills

• A master's degree in a related field (Computer Science/Engineering)
• Certifications in related fields ( ITIL, ServiceNow, CompTIA, etc.)
• Strong Experience in the Higher Education Institute IT Support Functions
• Knowledge and experience in the following technologies: ServiceNow, Google, and Microsoft

The candidate should be available on-site during AUS main working hours (Monday to Thursday, 8 AM to 6 PM) but is also expected to be ready to work at flexible times when needed. We are looking for a candidate ready to hit the ground running with minimal training. How To Apply

• Interested applicants should fill out the form .
• The selected applicant with a valid resident visa should provide AUS with a Letter of No Objection (NOC) from their sponsor before joining.
• AUS alumni are encouraged to apply.
• Only shortlisted candidates will be contacted. Applicants who do not meet specified requirements will not be shortlisted.
• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, gender, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one's qualifications.