Account Support Manager - Remote Work

Job Description:

TravelCenters of America is seeking a talented and experienced Account Support Manager to join our team on a part-time basis, working remotely from Dubai, AE. As an Associate Level position, we are looking for a candidate with at least 5 years of relevant experience in account management or customer support.

Responsibilities: - Serve as the primary point of contact for assigned key accounts, building strong relationships and providing outstanding support - Manage and respond to customer inquiries, issues, and requests in a timely and professional manner - Identify opportunities for upselling and cross-selling products and services to existing clients - Coordinate with internal teams to ensure customer satisfaction and resolution of any issues - Analyze sales and customer data to identify trends and opportunities for improvement - Develop and implement strategies to increase customer retention and satisfaction - Provide regular updates and reports to management on key account performance and metrics - Stay up to date on industry trends and best practices in account management and customer support

Requirements: - Energetic and adaptable personality with a positive attitude - Strong research skills and ability to gather and analyze data effectively - Leadership skills with the ability to influence and motivate others - Excellent communication and interpersonal skills - Proven track record in account management or customer support - Bachelor's degree in Business Administration or a related field preferred - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Training & professional development opportunities to enhance your skills - Free accommodation for remote work from Dubai, AE - Disability insurance coverage for peace of mind

Working Environment: At TravelCenters of America, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where everyone can thrive and succeed.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: TravelCenters of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workplace and encourage qualified individuals of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.